Project Manager - CXAI

About the role

Project Manager Location: Guatemala / El Salvador Work style: Hybrid Modality : Full-time Who We Are Welcome to TELUS Digital , where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS , one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture. With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering. About the Role The Project Manager is responsible for managing and delivering digital transformation initiatives within a broader strategic program. This role focuses on executing projects across multiple streams, including digital solution deployments, vendor integrations, and technology implementations. The position requires close collaboration with cross-functional teams to ensure seamless delivery and alignment with business and technical objectives. Key Responsibilities: Project Planning and Execution Develop and maintain detailed project plans, timelines, and milestones for digital transformation initiatives Manage end-to-end implementation of technology solutions and digital platforms Coordinate cross-functional resources to ensure successful and efficient project delivery Track and manage project budgets within allocated parameters Implementation Management Lead the deployment of digital solutions across assigned accounts Coordinate technical integrations with IT teams and vendors Manage project timelines and ensure on-time delivery of implementations Monitor and report on implementation progress and metrics Stakeholder Coordination Facilitate regular project status meetings with stakeholders Coordinate with client teams for customization needs and requirements Work closely with IT, Product, and Operations teams Support the preparation of status updates for RVPs and leadership Risk and Issue Management Identify and track project risks and issues Develop and implement mitigation strategies Manage project health metrics and status reporting Coordinate resolution of technical and operational challenges Performance Tracking and Reporting Track and report on project KPIs and success metrics Monitor user adoption rates and implementation effectiveness Document project progress, challenges, and successes Prepare regular status reports and updates Required Experience: 5+ years of project management experience, operations manager, technical business analyst, support department team lead, or above Experience with digital transformation or technology implementation projects Strong stakeholder management and communication skills Proven track record of successful project delivery Experience with Agile methodologies Strong analytical and problem-solving abilities Great to have PMP certification What’s in it for you: Private medical and life insurance from day one Budget for professional growth (certifications) Schedule flexibility. Extra bonus based on performance.