Onsite IT Support Specialist

About the company:

Tenarai design and implement the modern architecture and AI solutions that help businesses turn industry disruption into market leadership and competitive advantage.

We are seeking a proactive and service-oriented Onsite IT Support Specialist to join our team in Kraków. In this role, you will be the primary technical point of contact for local employees, responsible for delivering end-to-end hardware and software support, managing local IT assets, and maintaining system integrity. You will combine hands-on troubleshooting with process ownership, working closely with global IT teams and local leadership to maintain a seamless, secure computing environment.

Responsibilities:

• Maintaining the integrity of all computer workstations and associated software within the organization

• Placing orders and managing laptops' distribution

• Providing regular inventory of the IT equipment

• Handling onboarding/off-boarding processes from IT perspective and stewardship of the process

• Monitoring and ensuring that security software is installed, and policies are followed

• Act as the main point of contact for employees who are experiencing hardware & software issues including troubleshooting and identifying root cause of the problem

• Taking ownership of solving problems completely and giving comprehensive updates to local leaders

• Managing and monitoring incidents, cooperating with the Tenarai Service Desk

• Supporting services and technologies, including basic troubleshooting of PC connectivity issues, exchange, wireless equipment and telephone system (Must be willing and able to provide hands on technical support when required)

• Effective communication with employees and business partners. If needed escalating to appropriate groups to resolve problems

• Maintaining and updating technical documentation

• Cooperating with the internal team and external companies

• Driving Continuous Improvement initiatives

• Participating and assisting with global IT initiatives (where required)

Requirements:

• 3+ years of professional experience in an onsite IT support, desktop engineering, or technical service desk role within a corporae environment.

• Demonstrated proficiency in configuring, diagnosing, and repairing both Windows (10/11) and macOS environments.

• Working knowledge of TCP/IP, DNS, DHCP, VPNs, and LAN/WiFi troubleshooting, alongside practical experience with Microsoft Active Directory (user/group management, domain joins).

• Professional fluency in English (verbal and written), with the ability to convey technical concepts clearly to both technical peers and non-technical stakeholders.

• Strong analytical problem-solving abilities, high attention to operational quality, and excellent time management to prioritize competing tasks independenty.

• Administration and troubleshooting experience within Google Workspace

• Experience collaborating with enterprise ticketing systems

Benefits:

General benefits:

• Attractively located office with collaboration spaces

• Onsite parking space for employees

• Referral program with financial bonus

• Budget for development (including language courses and others), clear career path with the possibility to gain experience in the company operating globally

• Access to internal Learning Platform with multiple trainings oriented for professional growth

Lifestyle benefits:

• Access to MyBenefit platform (Multisport included)

• Team Building activities

• Charity initiatives

• Opportunities to be engaged in internal and external initiatives/ events

• Working environment promoting diversity and inclusion

Health benefits:

• Private medical care - Platinum Package

• Life Insurance

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