Our company is looking for a Customer Service Specialist who will be the voice of our customers and help ensure that every concern, question, and feedback is handled with care, professionalism, and urgency. You will interact directly with customers across different channels and work closely with our Operations and Marketing teams to make sure every customer feels heard and valued.
WHAT YOU'LL DO
Customer Support
Respond to customer inquiries and concerns through assigned channels. Provide accurate information regarding products, branches, promotions, orders, and services. Handle customer complaints professionally and with empathy. Provide appropriate service recovery based on company guidelines. Escalate complex or sensitive concerns to the Customer Service Manager or appropriate department.
Customer Feedback
Document and categorize customer complaints, suggestions, and feedback. Monitor recurring concerns and immediately flag operational issues. Help maintain accurate customer service records and reports. Follow up on unresolved customer concerns until proper closure.
Online & Digital Customer Service
Monitor customer messages, comments, reviews, and inquiries across assigned digital platforms. Respond professionally and within established response-time standards. Coordinate with branches regarding online orders, customer concerns, and service issues. Assist in monitoring customer feedback from delivery platforms and other online channels.
Customer Experience
Help ensure that every customer interaction reflects Chick Chicken's Tender Love Service. Identify opportunities to improve the customer experience. Support customer engagement activities and service initiatives. Maintain a positive, respectful, and professional tone in every interaction.
OUR IDEAL CANDIDATE
Bachelor's degree or college graduate in Business, Hospitality, Communications, Marketing, or a related field. Atleast 2 years of customer service experience is preferred. Experience in F&B, hospitality, retail, e-commerce, or contact center operations is an advantage. Excellent communication and interpersonal skills. Strong written English and Filipino communication skills. Comfortable handling customer complaints and difficult situations. Computer literate and comfortable using messaging platforms, spreadsheets, and online systems. Organized, detail-oriented, patient, and responsive. Empathetic but professional when dealing with customers. Willing to work in a fast-paced, growing F&B environment.
Pay: From Php22,000.00 per month
Benefits:
- Company Christmas gift
- Company events
- Flexible schedule
- Opportunities for promotion
- Promotion to permanent employee
Ability to commute/relocate:
- Pasig: Reliably commute or planning to relocate before starting work (Required)
Education:
- Bachelor's (Required)
Experience:
- customer service experience is preferred: 2 years (Required)
- F&B, retail, e-commerce, or contact center operations: 2 years (Required)
Location:
- Pasig (Preferred)
Willingness to travel:
- 100% (Required)
Work Location: In person
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