1. Stock & Cash Management
- Ensure proper cash handling at the cinema floor and kiosks, including basic troubleshooting.
- Maintain effective stock control and prepare weekly and monthly reports on time.
- Monitor and maintain product quality standards.
2. Customer Service & Administration
- Ensure service performance standards and sales targets are achieved.
- Oversee daily cinema administration including floor checks, maintenance, and security.
- Plan and execute promotions, marketing initiatives, and events with measurable outcomes.
- Maintain strong customer focus and provide immediate service feedback and resolution.
3. Staff Management
- Ensure sufficient staffing for smooth operations.
- Recruit, train, and develop Customer Relations Officers (CROs).
- Supervise and manage staff training through the Learning Management System (LMS).
4. Technical & Content Operations
- Receive, verify, and manage Digital Cinema Package (DCP) and Key Delivery Message (KDM).
- Ingest DCP into projectors to ensure smooth playback.
- Monitor picture, sound, and system performance; perform basic troubleshooting.
- Oversee heating, lighting, ventilation, and alarm systems.
Job Requirements
- At least Diploma or Bachelor Degree in Business, Marketing, Hospitality, or related fields.
- Minimum 4–5 years of relevant working experience in the related field.
- Strong written and verbal communication skills.
- Customer-oriented with good complaint handling skills.
- Good team player with the ability to work under minimal supervision.
- Basic understanding of Profit & Loss (P&L) is an added advantage.
- Willing to work shifts, midnights, weekends, and public holidays.
- Assertive, proactive, and able to take firm action when required.
- Dependable, detail-oriented, with leadership skills and integrity.
- Able to perform under high stress and manage multiple operational/technical tasks.
Job Type: Permanent
Pay: RM2,500.00 - RM3,500.00 per month
Benefits:
- Cell phone reimbursement
- Dental insurance
- Health insurance
- Opportunities for promotion
Education:
- Diploma/Advanced Diploma (Preferred)
Experience:
- SUPERVISOR: 2 years (Required)
Work Location: In person
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