Company Description Location: Basingstoke (Hybrid working, 3 office days per week)
Employment Type: Permanent
Why Join Us?
- Annual bonus, free AA breakdown membership from Day One and access to a wide range of employee discounts
- Build your product experience by turning data and customer feedback into practical insight that supports better insurance products
- Contribute to product reviews, fair value assessments, launches and improvements that support good customer outcomes
- Learn alongside Product Managers and work with teams including Marketing, Pricing, Underwriting, Operations, Digital, Compliance and Regulatory
Company Description / Business Unit
For over a century, The AA has been keeping Britain moving. Today, millions of drivers trust us to be there when it matters most, and we're equally committed to supporting the people who make that possible. With a 4.5-star Glassdoor rating, we've built a culture where colleagues are empowered to grow, collaborate and make a real impact for our customers on every journey. Which has been recognised by Sunday Times “Best Places to Work” for the last two years.
Job Description
If you enjoy working with data, spotting patterns and learning how products are improved, this is an opportunity to build your experience in insurance product management at The AA.
You’ll support our Product Managers with the day-to-day management and development of insurance products, bringing together product performance, customer feedback and operational data to help inform evidence-based decisions. You’ll also contribute to product reviews, fair value assessments, market research, launches and product changes.
This is a junior role where you can build confidence and capability while working with colleagues across Marketing, Pricing, Underwriting, Operations, Digital, Compliance and Regulatory. You’ll thrive if you’re organised, curious, comfortable working with data and keen to contribute to better customer outcomes.
Key Responsibilities
- Collate and present product data and performance metrics to give Product Managers clear information for evidence-based decisions.
- Analyse customer feedback, product performance and operational data to identify trends or concerns and support better customer outcomes.
- Contribute to product reviews, fair value assessments and market research to help keep products customer-focused, compliant and competitive.
- Support day-to-day product management, launches and product changes so activity across the portfolio is well coordinated.
- Suggest practical product and management information improvements that help the team work efficiently and strengthen product insight.
- Work with Compliance and Regulatory colleagues to support product tracking, governance materials and agreed product actions.
- Collaborate with Marketing, Pricing, Underwriting, Operations and Digital teams, preparing clear reports, presentations and recommendations that support product improvements.
Qualifications What Do I Need?
- Some experience in a product, commercial, operations or insurance-related role, with an interest in developing your product knowledge.
- An analytical mindset and good attention to detail, with the ability to turn information into clear, useful insight.
- Confidence using Excel and reporting tools to organise, analyse and present data.
- Good organisational skills and the ability to manage multiple priorities in a fast-paced environment.
- Clear communication skills and a collaborative approach when working with colleagues across different teams.
- A customer-focused approach, with commercial awareness and an interest in how products can deliver good outcomes.
Nice to Have
- Understanding of insurance products and customer journeys.
- Knowledge of FCA regulations and Consumer Duty.
Additional Information Belonging at The AA
At The AA, we value the unique perspectives, experiences and ideas that our people bring. We've nurtured a workplace where everyone feels valued, respected and empowered to do their best work.
Through our employee communities and inclusion initiatives, we’ve created opportunities for people to connect, share experiences and influence positive change across the business. This is a place where your voice matters and where you can belong, grow and succeed.
Driven by People, Rewarded by Benefits
We believe in rewarding our people. That's why we offer a comprehensive benefits package including;
- 25 days' annual leave plus bank holidays, the option to buy additional holiday
- Up to 7% employer pension contribution
- Free AA breakdown membership from Day One with 50% discount for family and friends, discounts on AA products including car and home insurance
- 24/7 GP access and wellbeing support for you and your family
- A wide range of employee discounts, including our popular car salary sacrifice scheme
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