Guest Experience Operations Manager
Don't apply into the void.
Most applications for this The Apollo Restaurant Group role vanish into an ATS. With jobfinder-ai, your agent finds the actual hiring manager or founder behind this opening and sends a tailored email from your own inbox — so a real person reads your pitch and replies. We then follow up until you land on the calendar.
Reach the decision-maker — $5About the role
**About Us:**
Cho Cho San are seeking an experienced Guest Experience Operations Manager to join our team on a full\-time, ongoing basis, working 38 hours per week.
**Role Overview:**
The Guest Experience Operations Manager is responsible for ensuring exceptional guest experiences, maintaining operational excellence, and developing high\-performing teams. Reporting to the Operations Manager, you will work closely with restaurant managers and leadership to drive service consistency, commercial performance, and continuous improvement.
**Key Duties:**
Working alongside the restaurant leadership team, your duties will include:
* Lead and continuously improve standards to deliver an exceptional guest experience. * Oversee guest feedback, complaints resolution and online reputation management. * Lead, coach and develop supervisors and front of house team leaders to build capability and performance. * Monitor labour performance, staffing levels and delivery to achieve operational and financial targets. * Ensure compliance with RSA requirements, WHS legislation, food safety standards and company policies. * Analyse operational and guest feedback to identify opportunities for continuous improvement. * Collaborate with management to achieve financial and business performance objectives.
**Qualifications and Experience:**
To be considered for this position, you should possess the following qualifications and work experience:
* Relevant hospitality management experience – minimum 1 year * A relevant Diploma Qualification or higher – if no qualifications at least 3 years of relevant experience in lieu of the formal qualification * Proven experience within a high\-volume restaurant environment. * Strong leadership skills with the ability to coach, develop and motivate teams. * Sound knowledge of hospitality operations, guest experience standards, and regulatory compliance. * Excellent organisational, communication and problem\-solving skills.
Salary $85,000 to $95,000 \+ 12% superannuation
Ready to reach the decision-maker?
Set this role as a target and your agent does the sourcing, finds the verified email, writes the pitch, and follows up — on autopilot.
Start your hunt