Front Office Manager
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Reach the decision-maker — $5About the role
Job Summary: \- As the first point of contact for clients and visitors, the Front Office
Manager plays a vital role in shaping the customer experience at our center. This role goes
beyond reception duties—it includes appointment management, client engagement,
scheduling coordination, housekeeping oversight, and basic billing functions. A calm,
professional demeanour, attention to detail, and a customer\-first attitude are essential for
success.
Preferred Skills \& Qualities:
● Excellent verbal and written communication skills.
● Organized, proactive, and customer\-focused mindset with empathetic attitude.
● Comfortable using basic software for scheduling and billing.
● Prior experience in wellness, hospitality, or healthcare front office roles preferred.
● Shows the ownership in assigned job duties.
Key Responsibilities:
Front Desk Operations \& Client Engagement:
* Warmly greet and attend to all clients and visitors, ensuring a professional and
welcoming environment.
* Handle walk\-in inquiries and manage waiting areas for optimal comfort. * Manage appointment bookings, cancellations, and rescheduling through internal
systems.
* Ensure a positive customer experience throughout the client journey. * Support client retention efforts through personalized engagement and timely follow\-
ups.
Scheduling \& Coordination:
* Coordinate treatment schedules with doctors, therapists, and wellness consultants. * Send timely reminders for therapy appointments and follow\-up consultations. * Facilitate smooth day\-to\-day workflow across front office, wellness staff, and admin. * Communicate with Ashram Admin and external partners/vendors where applicable.
Housekeeping \& Facility Oversight:
* Supervise housekeeping activities to maintain a clean, serene, and functional
environment.
* Maintain and track inventory of therapy consumables and center supplies. * Coordinate with vendors for regular procurement and service requirements.
Communication \& Client Support:
* Answer incoming calls, emails, and messages professionally and promptly. * Getting testimonials from clients (google reviews, video and text testimonials) * **Address client queries and feedback with empathy and clarity.** * Maintain updated client records, therapy registers, and service logs. * Sales Support \& Billing: * **Guide clients on wellness services, therapy packages, and benefits.** * Support upselling of wellness plans, memberships, and retail products. * **Handle billing, receipt generation, daily cash/card/UPI reconciliations, and basic** * reporting.
Pay: ₹25,000\.00 \- ₹30,000\.00 per month
Work Location: In person
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