Job Summary: - As the first point of contact for clients and visitors, the Front Office
Manager plays a vital role in shaping the customer experience at our center. This role goes
beyond reception duties—it includes appointment management, client engagement,
scheduling coordination, housekeeping oversight, and basic billing functions. A calm,
professional demeanour, attention to detail, and a customer-first attitude are essential for
success.
Preferred Skills & Qualities:
-
Excellent verbal and written communication skills.
-
Organized, proactive, and customer-focused mindset with empathetic attitude.
-
Comfortable using basic software for scheduling and billing.
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Prior experience in wellness, hospitality, or healthcare front office roles preferred.
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Shows the ownership in assigned job duties.
Key Responsibilities:
Front Desk Operations & Client Engagement:
- Warmly greet and attend to all clients and visitors, ensuring a professional and
welcoming environment.
- Handle walk-in inquiries and manage waiting areas for optimal comfort.
- Manage appointment bookings, cancellations, and rescheduling through internal
systems.
- Ensure a positive customer experience throughout the client journey.
- Support client retention efforts through personalized engagement and timely follow-
ups.
Scheduling & Coordination:
- Coordinate treatment schedules with doctors, therapists, and wellness consultants.
- Send timely reminders for therapy appointments and follow-up consultations.
- Facilitate smooth day-to-day workflow across front office, wellness staff, and admin.
- Communicate with Ashram Admin and external partners/vendors where applicable.
Housekeeping & Facility Oversight:
- Supervise housekeeping activities to maintain a clean, serene, and functional
environment.
- Maintain and track inventory of therapy consumables and center supplies.
- Coordinate with vendors for regular procurement and service requirements.
Communication & Client Support:
- Answer incoming calls, emails, and messages professionally and promptly.
- Getting testimonials from clients (google reviews, video and text testimonials)
- Address client queries and feedback with empathy and clarity.
- Maintain updated client records, therapy registers, and service logs.
- Sales Support & Billing:
- Guide clients on wellness services, therapy packages, and benefits.
- Support upselling of wellness plans, memberships, and retail products.
- Handle billing, receipt generation, daily cash/card/UPI reconciliations, and basic
- reporting.
Pay: ₹25,000.00 - ₹30,000.00 per month
Work Location: In person
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