Company: The Club Lagos Los Angeles
Location: Fully Remote
Employment Type: Full-Time
Salary: $900–$1000 per month
Additional Earning Opportunity: Up to $800 in Commission.
Department: Operations
Reports To: CEO / Senior Management
ABOUT THE COMPANY
The Club Lagos Los Angeles is a growing entertainment, hospitality, events, and lifestyle company serving customers and clients across its business operations.
We are looking for a highly organized, proactive, and accountable Operations Manager based in South Africa to oversee the day-to-day coordination of our remote team and ensure that company processes, tasks, projects, and operational activities are completed efficiently.
This is a hands-on management role for someone who can take ownership, follow up with team members, identify problems before they become major issues, and ensure that management's directives are executed.
ABOUT THE ROLE
The Operations Manager will serve as a central point of coordination between management and team members.
You will be responsible for monitoring daily activities, assigning and following up on tasks, managing operational workflows, tracking team performance, maintaining systems and processes, and providing management with accurate updates.
The ideal candidate is someone who does not need to be chased to get things done.
You should be comfortable managing people remotely, working with deadlines, reviewing reports, identifying gaps, and holding team members accountable for their responsibilities.
KEY RESPONSIBILITIES
1. Daily Operations Management
Oversee the company's day-to-day operational activities.
Ensure employees understand their responsibilities and daily priorities.
Monitor completion of assigned tasks and projects.
Follow up with team members on outstanding assignments.
Identify operational delays, bottlenecks, and recurring problems.
Escalate important issues to management promptly.
Ensure daily operations run according to established procedures.
Help management translate decisions into actionable tasks.
2. Team Coordination & Management
Coordinate activities across different departments and team members.
Monitor employee attendance, availability, productivity, and responsiveness.
Conduct regular team check-ins where required.
Ensure employees meet deadlines and operational expectations.
Follow up with employees who are behind on assigned work.
Help resolve internal workflow and communication issues.
Ensure employees have the information and resources needed to perform their jobs.
Support onboarding of new team members.
3. Task & Project Management
Create, assign, organize, and track operational tasks.
Monitor deadlines and project milestones.
Maintain accurate task trackers and project management systems.
Ensure tasks are properly documented.
Follow up until assignments are fully completed.
Identify tasks that require management intervention.
Provide regular updates on project progress.
4. SOP & Process Management
Help develop, document, and maintain company Standard Operating Procedures (SOPs).
Ensure employees follow established processes.
Identify inefficient or repetitive processes and recommend improvements.
Monitor compliance with internal procedures.
Help create checklists, workflows, templates, and operational documentation.
Ensure important processes are documented rather than dependent on individual employees.
5. Performance Monitoring
Track team KPIs and operational performance.
Review daily, weekly, and monthly reports.
Monitor productivity and task completion.
Identify employees or departments that require additional support.
Provide management with performance updates.
Help establish measurable targets for operational teams.
Ensure performance issues are documented and escalated appropriately.
6. Communication & Reporting
Serve as a communication link between management and employees.
Ensure important announcements and instructions reach the appropriate team members.
Prepare daily, weekly, and monthly operational reports.
Report completed tasks, outstanding tasks, challenges, and recommended actions.
Keep management informed of significant operational issues.
Ensure communication remains professional, organized, and documented.
7. Events & Booking Operations Support
Coordinate with the Events Booking and Sales teams.
Monitor event leads, bookings, follow-ups, and outstanding client requirements.
Ensure booked events are properly documented and handed over to the appropriate team.
Track operational tasks associated with upcoming events.
Help ensure event-related deadlines are met.
Coordinate internally when multiple team members are involved in an event or client request.
8. Administrative & Business Support
Maintain organized company records and operational documentation.
Assist with scheduling meetings and internal activities.
Monitor recurring administrative responsibilities.
Help coordinate vendors, contractors, or external service providers where required.
Assist management with research, reporting, and operational projects.
Support other business functions when operational assistance is required.
DAILY RESPONSIBILITIES
The Operations Manager should be prepared to:
Review team activity and priorities at the beginning of each workday.
Check outstanding tasks and deadlines.
Follow up with team members.
Monitor important operational activities.
Review reports and updates.
Identify and escalate urgent issues.
Ensure assigned tasks are completed.
Communicate with management regarding operational progress.
Update task management and tracking systems.
Prepare end-of-day or periodic operational updates.
REQUIRED QUALIFICATIONS & EXPERIENCE
2+ years of experience in operations, administration, project management, team management, business management, or a related role.
Previous experience managing or coordinating a team.
Strong written and verbal English.
Excellent organizational and time-management skills.
Strong attention to detail.
Ability to manage multiple priorities simultaneously.
Strong follow-up and accountability skills.
Experience working with remote teams is highly preferred.
Experience with project management tools such as ClickUp, Asana, Trello, Monday.com, or similar platforms is preferred.
Comfortable using Google Workspace, spreadsheets, email, video conferencing, and other digital tools.
Strong problem-solving and decision-making abilities.
Reliable internet connection and computer.
Ability to work independently with minimal supervision.
IDEAL CANDIDATE
We are looking for someone who is:
Highly organized
Proactive
Accountable
Detail-oriented
A strong communicator
Good at managing people
Strong at follow-up
Comfortable enforcing deadlines
Solutions-oriented
Able to multitask
Comfortable working under pressure
Technology-friendly
Able to work independently
Not afraid to hold team members accountable
The ideal candidate should be a doer and problem-solver, not someone who simply waits for instructions.
KEY PERFORMANCE INDICATORS (KPIs)
Performance will be measured based on:
Percentage of assigned tasks completed on time
Team productivity and accountability
Timeliness and accuracy of operational reports
Employee responsiveness and task follow-up
Project completion rates
Compliance with company SOPs
Resolution of operational issues
Accuracy of company records and trackers
Effectiveness of internal communication
Ability to identify and resolve operational bottlenecks
Management satisfaction with operational execution
WORKING ARRANGEMENT
The successful candidate must be available during the company's designated working hours and remain responsive throughout the workday.
Because this is a management position, the Operations Manager is expected to maintain consistent communication with management and team members and promptly address time-sensitive operational matters.
HOW TO APPLY
Interested candidates should submit their CV and send in their hireflix interviews at:
https://app.hireflix.com/public-application/6af89e5f51f23e8940ac6f74
Only candidates who demonstrate strong organizational, communication, leadership, and follow-up skills will be considered.
Pay: R15 200,00 - R16 900,00 per month
Work Location: Remote
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