National Account Manager
Drive Growth. Build Relationships. Make an Impact.
At Hillman, we're passionate about delivering innovative solutions, exceptional service, and strong partnerships that help our customers succeed. As a National Account Manager, you'll play a critical role in driving profitable growth, leading key customer relationships, and developing strategic business plans that enhance our position within major retail accounts.
This is an exciting opportunity for a sales leader who thrives on building long-term partnerships, analyzing business performance, identifying growth opportunities, and leading high-performing teams in a dynamic retail environment. This position will be 5 days a week in office at the Mooresville, NC location.
What You'll Do
As a National Account Manager, you will partner closely with internal teams and key customers to develop and execute strategic plans that support sales growth, operational excellence, and customer success.
Key Responsibilities
- Collaborate with the Director of National Accounts to forecast sales, develop sales quotas, and execute strategic sales plans that drive profitable growth.
- Utilize customer POS and inventory data to effectively manage and expand Hillman product categories.
- Conduct quarterly business reviews to evaluate POS performance, identify SKU rationalization opportunities, and introduce product replacement recommendations.
- Lead line reviews and annual business reviews with assigned accounts.
- Travel throughout North America to support customer relationships, business initiatives, and account growth.
- Develop and implement National Account business plans, including profit and loss management, operational planning, budgeting, forecasting, and sales goal attainment.
- Create annual and multi-year sales strategies that support revenue and organic growth objectives.
- Partner with customers and internal sales and service teams to establish program details for new business opportunities and serve as the primary liaison during rollouts.
- Maintain strong knowledge of Hillman's products, programs, and Field Service operations.
- Support the development and maintenance of account procedures in collaboration with the Field Service Department.
- Coach, mentor, and develop direct reports through internal and external learning opportunities.
- Ensure compliance with company policies, human resources practices, and applicable employment laws.
- Provide ongoing performance feedback and support to team members to enhance results and customer service.
- Communicate regularly with sales and field service teams to provide information, answer questions, and address business needs.
- Build and maintain strong relationships with both internal and external National Account partners.
- Partner with marketing teams to develop promotional programs, create plan-o-grams, and coordinate logistics for special events.
- Monitor store openings and closings while coordinating logistics with appropriate Hillman teams.
- Organize and participate in trade shows, conventions, and industry events.
What You'll Bring
Education & Experience
- Bachelor's degree (BS/BA) required.
- 2-5 years of experience within a big box retail environment
Knowledge, Skills & Abilities
Successful candidates will demonstrate:
- Strong analytical and problem-solving skills, with the ability to evaluate information, identify solutions, and make sound business recommendations.
- Resilience and adaptability, with the ability to perform effectively under pressure and recover quickly from challenges.
- High levels of integrity, accountability, and ethical decision-making while maintaining confidentiality.
- Proven leadership skills with experience building, developing, and managing teams aligned with business objectives and workforce needs.
- A commitment to continuous learning, professional growth, and self-development.
The Hillman Group is an Equal Employment Opportunity and Affirmative Action Employer and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, protected veteran or military status, genetic information, citizenship status, sexual orientation, gender identity, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.
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