Job Summary
We are looking for a dynamic, detail-oriented, and guest-focused Outlet Supervisor to oversee the daily operations of our Food & Beverage (F&B) outlets. The successful candidate will supervise service operations and staff, ensure proper shift coverage, maintain high standards of guest satisfaction, and support the delivery of exceptional luxury hospitality experiences.
This role is ideal for a natural leader with strong supervisory skills, a passion for F&B operations, and experience in a hotel or luxury hospitality environment.
Key Responsibilities
- Supervise the daily operations and staff assignments of the Food & Beverage outlet.
- Ensure proper staffing and shift coverage to support smooth and efficient operations.
- Train, coach, and guide team members in accordance with established luxury service and grooming standards.
- Monitor guest satisfaction and promptly address guest inquiries, requests, concerns, and complaints professionally.
- Coordinate closely with the kitchen and service teams regarding daily specials, product availability, shortages, and special dietary requirements.
- Assist in maintaining proper inventory levels for food, beverages, materials, and equipment while minimizing waste and preventing losses.
- Ensure proper procedures are followed for cash handling, credit card transactions, storage security, and other financial controls.
- Support the Assistant Outlet Manager in maintaining employee engagement, teamwork, morale, and professional development.
- Ensure compliance with hotel policies, health and safety regulations, fire safety requirements, and emergency procedures.
- Monitor the condition and proper functioning of outlet equipment, appliances, and fixtures.
- Assist in the planning and evaluation of entertainment and special activities for F&B outlets and events.
- Perform other related duties as assigned by management.
Qualifications
- At least 2–3 years of relevant experience in Food & Beverage or hospitality operations, preferably in a supervisory role.
- Experience in a 5-star hotel, luxury resort, or high-end hospitality environment is highly preferred.
- Proven ability to supervise, train, coach, and motivate a diverse team.
- Strong knowledge of F&B service operations, guest service, inventory management, and cash handling procedures.
- Excellent verbal and written communication skills.
- Strong leadership, planning, critical thinking, and problem-solving abilities.
- Highly organized and able to work effectively in a fast-paced environment.
- Must be willing to work flexible hours, including weekends and holidays.
- Commitment to delivering exceptional guest experiences and maintaining high service and grooming standards.
Job Type: Full-time
Benefits:
- Company events
- Employee discount
- Health insurance
- Staff meals provided
Work Location: In person
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