ABOUT THE ROLE
We’re looking for a friendly, organised and enthusiastic Customer Services
Executive to join our growing team at our Chorley HQ.
Working across both The Ref Stop and Team Stop, you’ll be an important part of
our customer service team, helping customers with their questions, orders and
general enquiries across a variety of channels. You will work with clubs & partners
from the grassroots’ game as well as Key accounts in the Professional game.
As well as providing customer service across email, telephone and website live
chat, you’ll also play an important role in managing our HQ shop, welcoming
customers who visit us in person and helping them with their purchases and
enquiries.
This is a fantastic opportunity for someone who enjoys working with people, is
naturally helpful and takes pride in delivering excellent customer service.
The role is 25 paid hours per week, working 5 paid hours per day, with a 30-
minute unpaid lunch break each day.
There is some flexibility around start and finish times, subject to the needs of the
business, making this a great opportunity for someone looking for a part-time role
with a good work-life balance.WHAT YOU'LL BE DOING
You’ll be one of the main points of contact for our customers, supporting customers
across both The Ref Stop and Team Team.
- Responding to customer enquiries via email, telephone, website live chat
and in person.
- Managing and running our HQ shop, welcoming customers and providing a
friendly and professional service.
- Assisting customers visiting the shop with product enquiries, purchases and
orders.
- Answering questions about our products, services and orders.
- Dealing with order queries and keeping customers updated on their orders.
- Helping resolve customer issues in a friendly and professional manner.
- Processing and managing customer orders accurately.
- Liaising with our Dispatch & production team to help ensure orders are
processed and dispatched efficiently.
- Following up on customer enquiries to make sure they are fully resolved.
- Maintaining a clean, well-stocked, organised and welcoming shop
environment.
- Managing multiple enquiries and tasks throughout the day.
- Supporting the wider team with general customer service and administrative
duties when required.
- Checking in Ref Stop Deliveries & ensuring website stock is up to date.
Pay: £13.00 per hour
Benefits:
- Additional leave
- Company events
- Free parking
- On-site parking
- Store discount
Work Location: In person