Hotel Duty Manager
Don't apply into the void.
Most applications for this The Ship Hotel role vanish into an ATS. With jobfinder-ai, your agent finds the actual hiring manager or founder behind this opening and sends a tailored email from your own inbox — so a real person reads your pitch and replies. We then follow up until you land on the calendar.
Reach the decision-makerAbout the role
**Job Summary**
As a Hotel Duty Manager, you will be the heartbeat of our hotel operations, ensuring seamless guest experiences and maintaining high standards of service excellence. You will oversee daily front\-of\-house activities, supervise staff, and handle guest concerns with professionalism and enthusiasm. Your leadership will foster a welcoming environment where guests feel valued and cared for, while also managing operational tasks to keep the hotel running smoothly. This dynamic role offers an exciting opportunity to lead a team, enhance guest satisfaction, and uphold our commitment to exceptional hospitality.
**Responsibilities**
* Supervise daily hotel operations, ensuring all departments deliver outstanding guest services * Lead and motivate team members to achieve service excellence and uphold hotel standards * Address guest inquiries, complaints, and special requests promptly and effectively * Coordinate with housekeeping, maintenance, and front desk teams to ensure smooth workflow * Oversee check\-in and check\-out procedures, ensuring accuracy and efficiency * Manage emergency situations or incidents with calm professionalism, coordinating with relevant departments * Support human resources functions such as staff scheduling, training, and performance feedback * Maintain a safe, secure environment for guests and staff by enforcing safety protocols
**Skills**
* Multilingual or bilingual abilities to communicate effectively with diverse guests and staff * Proven supervising experience within the hospitality or hotel industry * Strong leadership skills with the ability to inspire and guide a team toward common goals * Excellent guest service skills with a focus on positive resolutions and personalized experiences * Knowledge of human resources practices related to staffing, training, and employee relations * Solid understanding of hotel operations, including front desk management and hospitality standards * Adaptability in fast\-paced environments with excellent problem\-solving capabilities
Pay: £31,000\.00 per year
Benefits:
* Discounted or free food * Free parking
Work Location: In person
Ready to reach the decision-maker?
Set this role as a target and your agent does the sourcing, finds the verified email, writes the pitch, and follows up — on autopilot.
Start your hunt