Job Summary
The Quality Assurance Manager is responsible for ensuring the consistent implementation of food safety, quality assurance, sanitation, and operational compliance standards across both Commissary Operations and Store Operations. This role leads quality management initiatives, conducts regular audits, drives continuous improvement programs, and ensures compliance with company policies, regulatory requirements, and industry best practices to protect product integrity, food safety, and brand reputation.
Key Responsibilities
Quality Assurance & Food Safety Management
- Develop, implement, and maintain Quality Assurance (QA) and Food Safety Management Systems across commissary and store operations.
- Ensure compliance with HACCP, GMP, SSOP, Food Safety Standards, and local regulatory requirements.
- Monitor product quality, food safety, sanitation, and operational standards throughout the production and distribution process.
- Investigate quality-related issues, customer complaints, and food safety incidents, and implement corrective and preventive actions (CAPA).
Commissary Quality Management
- Oversee quality assurance processes within the commissary, including receiving, storage, production, packaging, and dispatch.
- Conduct regular inspections of raw materials, work-in-progress, and finished products to ensure compliance with established quality standards.
- Verify adherence to production specifications, shelf-life standards, and product consistency requirements.
- Collaborate closely with Production, Supply Chain, and R&D teams to maintain product quality and operational efficiency.
Store Audit & Compliance
- Plan and execute scheduled and surprise audits across all store locations.
- Evaluate store compliance with food safety, sanitation, operational procedures, product quality, and brand standards.
- Prepare comprehensive audit reports, identify gaps, and recommend corrective actions.
- Monitor closure of audit findings and ensure timely implementation of action plans.
- Conduct root cause analysis and provide recommendations to improve operational compliance and quality performance.
Documentation & Reporting
- Maintain accurate QA records, audit reports, corrective action plans, and compliance documentation.
- Generate and present regular quality performance reports, audit trends, compliance scores, and improvement initiatives to Management.
- Ensure all quality-related documents are updated and aligned with company and regulatory standards.
Qualifications
- Bachelor's Degree in Food Technology, Food Science, Microbiology, Nutrition, Hospitality Management, or any related field.
- Licensed Food Technologist is an advantage.
- Minimum of 8 years of progressive Quality Assurance experience within the Food & Beverage, Restaurant, Hospitality, or Commissary industry.
- Proven experience in both Commissary Quality Management and Multi-Store Audit Operations.
- Strong knowledge of HACCP, GMP, SSOP, Food Safety Regulations, and Quality Management Systems.
- Experience conducting operational, food safety, and compliance audits across multiple locations.
- Excellent analytical, problem-solving, report-writing, and root cause analysis skills.
- Strong leadership, stakeholder management, and training facilitation capabilities.
- Willing to travel frequently and conduct field audits across multiple store locations.
Pay: Up to Php130,000.00 per month
Work Location: In person
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