We are a U.S.-based self-storage operator looking for a Customer Support Representative to serve our English-speaking customers. This is a fully remote, full-time position.
RESPONSIBILITIES
- Handle inbound and outbound calls, emails and messages from current and prospective customers, entirely in English - Answer questions about unit availability, pricing and rental terms, and help customers complete new rentals - Assist with account questions, billing and payment follow-up - Keep customer records and interaction notes accurate and up to date in our systems - Escalate maintenance, access or facility issues to the appropriate team
REQUIREMENTS
- Advanced spoken and written English (this role is 100% in English) - Clear, professional phone manner and written communication - Reliable high-speed internet, a computer and a quiet place to work - Availability to work a schedule aligned with U.S. business hours - Previous customer service, call center or sales experience preferred
WE OFFER - $25,000 MXN per month - Fully remote work - Full-time, indefinite-term contract.
-Requerimientos- Educación mínima: Educación media superior -Bachillerato General 1 año de experiencia Idiomas: Inglés Palabras clave: casa, remoto, remote, teletrabajo, home, apoyo, support, soporte
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