Technical Project Manager / Scrum Master is responsible planning, executing, monitoring & controlling, and closing customer facing projects with the overall accountability for the success for projects assigned. Typically manages complex, cross-functional, and/or larger-scoped projects. Assigned projects tend to require more proactive, higher-touch, engagement with internal and external stakeholders, including senior leadership.
Experience in executing projects in agile methodology, running agile ceremonies, providing inputs to enhance existing processes in terms of Agile methodology, liaise with clients/teams to understand existing processes
Initiation
Drives effective hand over from project sponsor
Executes kick-off meeting
Planning
Reviews standard project plan and refines as required for each project base on complexity factors and impacts as identified by the team
Ensures all team members are assigned to required project roles
Reviews project plan highlights and team with the customer
Discusses critical project success factors with the customer
Execution
Establishes initial project setup
Regularly engages and communicates with project teams to ensure project is progressing as planned
Proactively identifies and manages key project issues & risks
Monitoring & Controlling
Regularly reviews project plan and other available information to gauge project status
Regularly reviews time reporting to ensure actual work is in line with planned work
Executes regular internal and external project status meetings
Provides regular written project status updates
Performs proactive and disciplined escalations of issues and risks that may put the project in jeopardy status
Closing (completion and closure)
Executes post project review meeting to identify lessons learned
Executes project surveys to obtain the voice of the customer feedback and overall customer satisfaction with the project
Other
Proactively engages and contributed to building and continually improving methodologies, processes, and documentation
Assesses internal processes or procedures to improve the efficiency, costs, and profitability of project management
Serves as back-up to department manager as needed
Performs other duties as needed