RESPONSIBILITIES:
Store Operations
- Oversee daily store operations, including opening and closing, staffing, inventory, and customer service.
- Coordinate with the Sales Manager and other departments to maintain consistent operational standards across stores.
- Monitor store performance and identify areas for improvement.
Customer Service
- Ensure high customer service standards and a positive shopping experience.
- Assist customers with inquiries, product recommendations, and concerns.
- Resolve customer complaints and support upselling and other sales initiatives.
People Management
- Assist in recruiting, onboarding, training, and supervising retail staff, cashiers, and merchandisers.
- Monitor employee performance and ensure proper fulfillment of responsibilities.
- Prepare and manage staff schedules based on operational needs.
Inventory Management
- Oversee inventory receiving, stocking, counting, and monitoring.
- Ensure inventory accuracy and promptly address discrepancies.
- Support loss prevention and proper inventory control procedures.
Sales and Visual Merchandising
- Monitor store sales performance and analyze trends to identify improvement opportunities.
- Support sales strategies and action plans to achieve revenue targets.
- Coordinate with Marketing on product displays to enhance sales and customer experience.
Compliance and Administration
- Ensure compliance with company policies, procedures, health and safety standards, labor regulations, and other requirements.
- Maintain accurate administrative records, including attendance and staff schedules.
- Prepare and submit required operational reports.
- Perform other related duties as assigned.
QUALIFICATIONS:
- Bachelor’s degree in Business Administration, Marketing, Retail Management, Operations Management, or a related field.
- 5–8 years of experience in retail sales and operations, including at least 3 years in a managerial or supervisory role.
- Proven experience managing multiple stores, branches, or retail locations.
- Strong background in sales management, target achievement, performance analysis, and revenue growth.
- Experience in recruitment, training, coaching, performance management, and staff scheduling.
- Knowledge of inventory management, merchandising, store operations, and loss prevention.
- Strong understanding of customer service and visual merchandising standards.
- Excellent leadership, communication, analytical, problem-solving, and decision-making skills.
- Knowledge of company policies, labor regulations, health and safety standards, and statutory requirements.
- Proficient in Microsoft Office or Google Workspace, particularly Excel or Google Sheets.
- Willing to travel extensively within Negros for regular store visits.
- Willing to work on weekends, holidays, and shifting schedules as required.
Other Benefits:
- HMO upon regularization
- Government-mandated benefits
- Additional leave credits
Work Schedule/Set-up: Monday to Friday: 8 AM to 5 PM
Work Location: Bacolod City, Negros Occidental
Pay: From Php55,000.00 per month
Benefits:
- Company Christmas gift
- Health insurance
- Paid training
- Promotion to permanent employee
Ability to commute/relocate:
- Bacolod, Negros Occidental: Reliably commute or planning to relocate before starting work (Required)
Education:
- Bachelor's (Required)
Experience:
- Retail sales and Operations: 5 years (Required)
- Managerial: 3 years (Required)
Work Location: In person
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