We are seeking a detail-oriented and proactive Service Operations Specialist to support regional service operations across the Asia Pacific region. The role focuses on back-office coordination, CRM system management, service performance monitoring and process improvement to ensure smooth daily operations.
Key Responsibilities
- Coordinate and schedule service cases and work orders for field service engineers.
- Manage work order lifecycle, case updates and service documentation.
- Provide user support and training on CRM systems, including account activation and administration.
- Monitor preventive maintenance (PM) dashboards, service reports and KPIs.
- Ensure CRM data accuracy and compliance with customer service entitlements and contracts.
- Support regional projects, process improvement and digital transformation initiatives.
- Develop and maintain SOPs, knowledge articles and operational documentation.
- Liaise with internal teams and global service providers to resolve operational and system-related issues.
Requirements
- Bachelor's Degree in Business, Life Sciences, IT, Engineering or a related field.
- Minimum 3 years of experience in service operations, quality management or digital support. (Fresh Are welcome to apply)
- Experience in healthcare, medical diagnostics or life sciences industry is required.
- Familiarity with CRM systems, service ticketing tools and troubleshooting processes.
- Proficient in Microsoft Office and Google Workspace.
- Knowledge of Rexis, SAP, Tableau or SQL will be an advantage.
- Strong communication, analytical and problem-solving skills.
- Able to work independently and collaborate with regional, multicultural teams.
- Good command of English and an additional Asian language ( is preferred.
- Flexible to support different country business hours, including local public holidays when required.
Pay: RM4,000.00 - RM6,000.00 per month
Benefits:
- Opportunities for promotion
- Professional development
Work Location: In person
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