Head of Technology

About the role

TMI is a category\-leading temporary\-tattoo manufacturer and multi\-brand portfolio (DTC, Amazon, retail, B2B) transforming from a traditional printer into a product\-led, digital\-first commerce company. You will be the single architect and owner of the technology that makes that leap possible — with full autonomy, a seat at the leadership table, and a clear runway to VP or CTO.

**Why this role stands out**

? **Total ownership —** ERP, ecommerce, CRM/martech, data, security, and infrastructure unified under one leader.

? **Measured on growth —** success is revenue, conversion, and LTV, not just uptime.

? **Build at a pivotal moment —** shape the foundation during a once\-in\-a\-company reinvention.

**The role** ============

You’ll unify TMI’s technology footprint into one cohesive environment that drives revenue, operational excellence, and an exceptional end\-to\-end customer experience. The work blends strategy with hands\-on leadership: you’ll set the roadmap and roll up your sleeves to deliver it, partnering across Marketing, Operations, Product, Sales, and Finance. In a high\-SKU, high\-mix, short\-run manufacturing and mass\-customization business, you’ll connect the systems that let us design, sell, produce, and ship at scale.

**What you’ll own** ===================

**Ecommerce \& Marketplace**

– Own the technology roadmap across Shopify, Amazon, and future channels.

– Lift conversion, AOV, retention, product discovery, and checkout with Marketing \& Product.

– Ensure the customer design/customizer tool renders and prints accurately across sizes and styles.

– Manage web performance, uptime, site speed, tagging, and A/B \& multivariate testing.

**ERP, Infrastructure \& Operations**

– Lead full PrintVis ERP implementation and adoption across production, planning, inventory, and fulfillment.

– Integrate ERP with e\-commerce, CRM, analytics, and 3PL/WMS systems.

– Oversee cloud, networking, cybersecurity, end\-user support, and IT operations.

– Automate to raise throughput and remove manual touchpoints.

**Martech, CRM \& Lifecycle**

– Own the CRM/CDP/ESP stack powering lifecycle automation and segmentation.

– Grow repeat purchase and LTV via personalization, loyalty, and remarketing.

– Give Marketing accurate dashboards across CAC, LTV, ROAS, CVR, and attribution.

**Data \& Analytics**

– Build the centralized data layer connecting ERP, ecommerce, CRM, and marketplaces.

– Deliver executive dashboards for forecasting, demand, behavior, and margin.

– Establish data governance and standard metrics company\-wide.

**Security \& Governance**

– Own the cybersecurity roadmap, access management, and compliance readiness.

– Lead incident response and business continuity.

– Create policies, standards, and training that scale with rapid growth.

**Leadership \& Collaboration**

– Lead a small, high\-impact internal team and strategically deploy vendors.

– Translate business needs into scalable, measurable solutions.

– Drive cross\-functional prioritization across the company.

**What success looks like** ===========================

* Growth in DTC and marketplace revenue. * Improvements in conversion rate, AOV, repeat rate, and customer LTV. * Reduced TACoS / ROAS waste through better data and attribution. * On\-time fully adopted PrintVis deployment. * Improved fulfillment accuracy, lead time, and automation. * Strong site performance — speed, uptime, and Core Web Vitals. * Higher implementation velocity and measurable gains in security maturity.

**What you bring** ==================

**Must\-have**

– 8\+ years leading technology for e\-commerce, marketplace, on\-demand manufacturing, or mass customization.

– Hands\-on ownership of ERP \+ ecommerce \+ CRM/martech \+ data, end\-to\-end.

– A track record of growing revenue through technology — not just keeping systems running.

– Experience integrating cloud\-based ERP with e\-commerce platforms.

– Proven ability to manage vendors, contractors, and a small internal team.

**Strong \- plus**

– POD / web\-to\-print / personalization platform experience.

– Shopify ecosystem depth and Amazon Seller Central technical integration.

– PrintVis or comparable ERP (Dynamics 365 BC, PrintIQ, EFI Pace, Radius, etc.).

– High\-SKU, high\-mix, short\-run manufacturing experience.