- Manage and maintain the company’s IT infrastructure environment, including servers, networks, security systems, and directory services.
- Perform advanced troubleshooting (Level 2/3 support) across systems, networks, and applications.
- Handle incident, problem, and change management processes in accordance with SLA and ITIL standards.
- Administer and ensure optimal performance of: Virtualization environment (Nutanix), Wireless networks (Ruijie), Security appliances (Palo Alto & FortiGate), CCTV systems (implementation, monitoring, and maintenance), Active Directory (multi-site environment), Microsoft 365 and Zoho services
- Lead and coordinate the IT Infrastructure team to ensure smooth operations and project delivery.
- Collaborate with users and management to ensure IT solutions align with business requirements.
- Plan and execute IT infrastructure and CCTV implementation projects, including Active Directory deployments.
- Prepare and maintain technical documentation, reports, and system updates.
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