Our mission is to enable everyone to build wealth
We reinvent how trading and investing work by creating exceptional products people love.
Fostering a culture of excellence and high velocity is the key to our success. Тoday, we serve over 6 million clients, with more than €30 billion in assets under management - a testament to the scale and trust we’ve built in just a few years.
The role
We’re looking for a motivated Transfers Customer Experience Specialist to join our Transfers Customer Care team. This is a specialised support role focused on portfolio transfers, working closely with Transfer Operations on more complex and sensitive cases. You’ll support clients throughout the transfer journey - answering their questions, explaining requirements and timelines, and coordinating internally to ensure their investments are moved smoothly between providers.
What you’ll do
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Handle client enquiries specifically related to portfolio transfers via chat and email.
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Guide clients through the end-to-end transfer process, explaining requirements clearly and setting the right expectations.
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Investigate and resolve issues related to portfolio transfers, ensuring accurate and timely execution.
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Coordinate with internal teams, especially Transfer Operations, to secure smooth processing of transfer requests.
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Proactively monitor pending cases, follow up where needed and provide clear, timely updates to clients.
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Channel client feedback into concrete suggestions to improve our processes, tools and client experience.
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Act as a trusted point of contact for clients on transfer-related matters, delivering a “premium” support experience.
What you need to have
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Proficiency in English (C1 or above), with strong written and verbal communication skills.
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Strong attention to detail and problem-solving skills.
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A customer-oriented approach with a focus on precision and accuracy.
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Good time-management and multitasking abilities.
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A proactive, people-oriented attitude and the ability to work both independently and as part of a team.
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Willingness to learn and develop deep expertise in portfolio transfers.
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Adaptiveness to a rapidly changing environment.
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Experience (1+ year) in a customer support role, preferably in tech, fintech or performance-driven teams, is a strong advantage.
Nice to have
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Previous experience in customer service or operations.
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Familiarity with portfolio transfers, brokerage or stock-market processes.
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Understanding of the fintech or online investing industry.
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University degree in Finance, Business Administration, Economics or a related field.
What we offer
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Comprehensive training programme focused on portfolio transfers and related processes.
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Opportunities to upskill and grow your career, including potential progression within Transfers and other teams.
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Full appreciation of your talent and specialised knowledge – your work has direct impact on our clients’ experience.
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Generous remuneration package.
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Excellent social benefits, including 25 days paid annual leave, a sports card and private health insurance.
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Standard working hours – Monday to Friday, 9:00–18:00, with weekends and public holidays off (no shift work).
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One work-from-home day per week.
Bring your ambition to Europe’s fastest-growing mobile broker!
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