Warehouse Supervisor

The Warehouse Supervisor – Shipping and Receiving is responsible for leading all inbound and outbound warehouse activities, including receiving, inspection, put-away, order staging, loading, shipping documentation, inventory accuracy, Axon TMS updates, team supervision, and health and safety compliance. This role ensures incoming and outgoing freight is processed accurately, efficiently, safely, and on schedule, with all shipment statuses and supporting details updated promptly in Axon, while maintaining strong coordination with transportation, inventory, purchasing, customer service, operations, and health and safety teams.

Key Responsibilities

Supervise daily shipping and receiving operations, including unloading, receiving, inspection, staging, put-away, order preparation, loading, and dispatch.
Plan, assign, and monitor the work of warehouse associates, forklift operators, receivers, shippers, and other warehouse staff to meet daily volume and service targets.
Ensure inbound and outbound shipments are accurately checked against purchase orders, bills of lading, packing slips, manifests, and shipping or receiving documentation.
Investigate and resolve shortages, overages, damages, mis-shipments, loading errors, and non-conforming product.
Coordinate dock schedules, carrier arrivals, pickup appointments, loading priorities, and outbound cut-off times to maintain smooth freight flow and minimize delays.
Maintain inventory accuracy by enforcing proper receiving, picking, staging, labeling, lot control, bin location, and system transaction processes.
Ensure all receiving, shipping, appointment, freight status, exception, damage, and completion updates are entered accurately and promptly in Axon, the company’s transportation management system.
Review Axon TMS records throughout the shift, correct missing or inaccurate information, and ensure supporting documents are attached or available for operational, billing, customer service, and audit requirements.
Monitor timely put-away and outbound staging to prevent congestion at docks and ensure orders are ready for scheduled pickups.
Lead cycle count support, inventory reconciliations, and corrective actions related to receiving, picking, staging, or shipping errors.
Verify outbound orders for quantity, condition, labeling, packaging, routing, and documentation before release to carriers.
Train, coach, and develop staff on standard operating procedures, safe work practices, equipment use, freight handling, and productivity expectations.
Enforce company policies, workplace safety rules, load securement requirements, housekeeping standards, and regulatory requirements.
Lead daily health and safety activities, including pre-shift safety talks, hazard identification, workplace inspections, and follow-up on corrective actions.
Ensure employees use required personal protective equipment and follow safe lifting, material handling, pedestrian, forklift, trailer, dock, and load securement procedures.
Conduct floor and dock audits to verify product handling, storage, staging, documentation accuracy, and equipment safety.
Collaborate with purchasing, inventory control, transportation, customer service, quality, and operations teams to address priorities and service issues.
Review workload forecasts, inbound volumes, outbound orders, and staffing needs to allocate labour effectively across shifts and peak periods.
Monitor employee attendance, timekeeping, productivity, and performance; provide feedback and corrective action when required.
Identify process improvements that increase throughput, improve accuracy, reduce damage and loading errors, and optimize warehouse space.
Ensure material handling equipment is operated safely and maintenance issues are reported promptly.
Report and investigate incidents, injuries, near misses, unsafe conditions, and property damage; complete root cause analysis and ensure corrective and preventive actions are implemented promptly.
Maintain clean, organized, and audit-ready shipping and receiving areas at all times.
Perform other warehouse leadership duties as assigned in support of business operations.

Qualifications

High school diploma or equivalent required; post-secondary education in logistics, supply chain, business, or a related field is an asset.
3–5 years of warehouse experience, including shipping, receiving, inventory control, or order fulfilment responsibilities.
Previous supervisory or team lead experience in a warehouse, distribution, or logistics environment preferred.
Strong knowledge of shipping and receiving procedures, inventory processes, warehouse layouts, carrier requirements, and material handling practices.
Experience using Axon or a comparable transportation management system, warehouse management systems, RF scanners, and standard Microsoft Office applications.
Ability to interpret bills of lading, manifests, packing slips, shipping documents, receiving records, and inventory reports accurately.
Forklift certification or the ability to become certified, depending on operational requirements.
Working knowledge of workplace safety standards, load securement, and safe equipment operation.
Knowledge of occupational health and safety requirements, hazard assessment, incident reporting, emergency procedures, personal protective equipment, and return-to-work practices.

Core Skills and Competencies

Leadership and team supervision
Shipping and receiving process management
Dock scheduling and carrier coordination
Inventory accuracy and problem resolution
Order staging, loading, and dispatch control
Axon TMS data entry, shipment-status updates, and system accuracy
Attention to detail and documentation accuracy
Communication and cross-functional coordination
Coaching, training, and employee development
Health and safety leadership, hazard awareness, and policy enforcement
Analytical thinking and continuous improvement

Physical and Working Conditions

Ability to stand and walk for extended periods throughout the shift.
Ability to lift, carry, push, or pull materials in accordance with workplace guidelines.
Comfort working in a warehouse environment with changing temperatures, noise, and moving equipment.
Availability to work flexible hours, including early mornings, evenings, weekends, or overtime as required.
Requirement to follow all health and safety procedures, wear designated personal protective equipment, and respond appropriately to warehouse hazards and emergencies.

Performance Expectations

Meet receiving, shipping, dock-to-stock, and on-time dispatch targets.
Maintain high inventory, order, documentation, and Axon TMS accuracy by completing all receiving, shipping, status, exception, and completion updates promptly.
Reduce receiving errors, mis-shipments, product damage, loading errors, and staging delays.
Maintain a strong health and safety culture by completing inspections, safety talks, incident and near-miss reporting, training follow-up, and corrective actions on time while reducing workplace hazards and injuries.
Support labour productivity, carrier service, workflow efficiency, and continuous process improvement.

Pay: $21.00-$24.00 per hour

Expected hours: 40.0 per week

Work Location: In person

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