Position responsibilities:
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Respond to client requests for new project initiatives through our centralized technology
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Collaborate with various members of the production team to assess the scope of work and produce cost and timeline estimates for translation projects and requests
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Initiate all project related work by providing detailed budget, schedule and instructions to the project team and by anticipating pitfalls or potential roadblocks to successful completion
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Ensure that any pitfalls are addressed and resolved with the client before being submitted to the production team
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Where applicable, initiate some project specifics to set the production team / individual project up for success
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Take a proactive role in learning about clients’ industry, business needs and company culture, educating the project team, and providing a high level of service
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Monitor and communicate project progress, ensure strict adherence to deadlines and budgets and ultimately produce high quality deliverables
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Serve as the central point of contact for and liaison between external client contact and internal production staff
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Set and fulfill client expectations
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Comply with internal regulations, processes and procedures in line with ISO standards
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Potentially trouble-shoot problem projects
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Understand and abide by individual project instructions and effectively communicate to the production team
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Investigate client complaints where applicable
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Discuss issues with clients and production staff and creatively problem solve to alleviate issues
Job requirements
Requirements
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Excellent written and verbal English communication skills
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Minimum Bachelor’s degree or equivalent
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Excellent problem solving and analytical skills
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Substantial customer service and/or project management experience
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Strong interpersonal skills
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Effective time management
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Strong organizational skills, attention to detail, and the ability to multi-task
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Working knowledge of MS Office
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Ability to prioritize and schedule tasks and work in a team environment.
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Must be willing to learn new things, be open to challenges and thrive on success
Desired
- Business degree and or customer service experience is preferred
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