We are seeking an energetic individual to work full-time in our Boulder office as a Helpdesk Support Specialist. This is an experienced professional position for someone with 3+ years of experience with a chance to be exposed to an enterprise computing environment. The qualified candidate should have good technical troubleshooting skills and excellent non-technical communication skills, both in written and oral formats.
Responsibilities:
· Providing exceptional IT Services to TransPerfect employees
· Installing and supporting Windows and Mac based hardware and software (including peripheral devices such as printers and USB devices)
· Responding to support requests on a daily basis
· Performing analysis, diagnosis and resolution of desktop hardware and software problems for a variety of end users
· Documenting and maintaining an inventory of all computing equipment including PCs, monitors, printers, scanners, and other peripheral equipment
As a Helpdesk Support Specialist you are a:
· Creative thinker – You are curious and unafraid to ask questions
· Hard worker – You are industrious and diligent in everything you do
· Innovator – You are willing to initiate changes and introduce new ideas
Your experience includes:
· Minimum Bachelor’s degree
· Knowledge of Microsoft Windows Desktop Operating Systems (Windows 8.1 Pro, Windows 10/11 Pro)
· Knowledge of Mac OS X
· Knowledge of office productivity software such as Microsoft Outlook, Word, Excel, etc.
· Knowledge of basic networking and connectivity – DHCP, DNS, Cabling, etc.
· Knowledge of Virus and Spyware removal techniques
· Ability to quickly diagnose and fix problems
· Ability to open a computer and replace defective components
· Ability to operate in a dynamic, fast-paced environment
· Ability to work in a team-oriented, collaborative environment
· Exceptional written, oral and interpersonal communication skills
· Exceptional customer service orientation
· Must be detail oriented
A plus if you have:
· Working knowledge of a past Helpdesk/Support Ticketing system
· Experience with Microsoft Active Directory
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