Summary:
We are seeking an energetic individual to work full-time as a Helpdesk Support Specialist. This is a professional position for someone with 3+ years of experience with a chance to be exposed to an enterprise computing environment. The qualified candidate should have good technical troubleshooting skills and excellent non-technical communication skills, both in written and oral formats.
Responsibilities:
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Providing exceptional IT Services to TransPerfect employees
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Installing and supporting Windows and Mac based hardware and software (including peripheral devices such as printers and USB devices)
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Responding to support requests on a daily basis
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Performing analysis, diagnosis and resolution of desktop hardware and software problems for a variety of end users
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Documenting and maintaining an inventory of all computing equipment including PCs, monitors, printers, scanners, and other peripheral equipment
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Provide support and resolution for employee/interpreter phone issues, software installation, and tool education/usage.
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Provides support for web-based video conference services within the contact centers including driver and local software issues.
About You:
As a Helpdesk Support Specialist you are a:
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Creative thinker – You are curious and unafraid to ask questions
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Hard worker – You are industrious and diligent in everything you do
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Innovator – You are willing to initiate changes and introduce new ideas
Your experience includes:
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Minimum Bachelor’s degree
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Exceptional written, oral and interpersonal communication skills in English
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Experience with Microsoft Active Directory
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Knowledge of Microsoft Windows Desktop Operating Systems (Windows 7 Pro, Windows 8.1 Pro, Windows 10 Pro)
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Knowledge of Mac OS X
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Knowledge of office productivity software such as Microsoft Outlook, Word, Excel, etc.
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Knowledge of basic networking and connectivity – DHCP, DNS, Cabling, etc.
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Knowledge of Virus and Spyware removal techniques
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Ability to quickly diagnose and fix problems
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Ability to open a computer and replace defective components
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Ability to operate in a dynamic, fast-paced environment
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Ability to work in a team-oriented, collaborative environment
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Exceptional customer service orientation
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Must be detail oriented
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Working knowledge of a past Helpdesk/Support Ticketing system
In order to apply, please submit your CV in English
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