Engagement
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Remote: EU or US East Coast
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Duration: November–March
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Allocation: Approximately 2–2.5 days/week
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Total: Approximately 42 days
We are looking for an experienced Medical Process Consultant to support a global pharmaceutical transformation to Vault CRM. The consultant will translate Medical Affairs and Medical Information stakeholder needs into clear processes, controlled workflows, and testable business requirements.
Key Responsibilities
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Lead medical process analysis and engage with MSLs, Medical Information teams, and global/local process owners.
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Facilitate stakeholder sessions and reconcile regional requirements and variations.
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Map medical engagement, medical insights, and inquiry workflows, including exceptions, handoffs, ownership, and closure criteria.
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Develop process narratives, requirements, business rules, and acceptance scenarios.
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Support the transition to Vault CRM by reviewing capabilities, identifying gaps, and documenting dependencies.
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Review solution demonstrations, clarify requirements, and coordinate with Veeva and retained-system owners.
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Support business testing and prepare handover documentation.
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Identify and escalate policy, clinical, or safety-related decisions to the appropriate stakeholders.
Requirements
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5+ years of experience in business analysis or process consulting.
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3+ years of experience in pharmaceutical Medical Affairs, Medical Information, or medical CRM workflows.
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2+ years of relevant experience with Salesforce-based Veeva CRM processes.
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Experience participating in at least one Vault CRM discovery, transition, requirements, configuration review, or business-testing project related to medical processes.
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Experience working across multiple markets and directly with medical stakeholders.
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Strong experience with SOP-based process analysis, requirements traceability, and acceptance criteria.
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Understanding of scientific interaction recording, medical insights, inquiry routing, and the separation between medical and commercial activities.
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Experience with medical information systems, safety escalation handoffs, or business UAT is a plus.
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BPMN, Jira/Confluence, and German or French are desirable.
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Life sciences, pharmacy, or related education is a plus but not required.
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