About Tripjack
TripJack: The trusted tech platform for over 60,000+ travel agents across India!
TripJack’s integrated platform offers content from 750+ airlines and 2 million+ hotels, along with services across corporate travel, travel assistance and insurance, rail, and marine segments. With a superior technology platform, seamless pre- and post-booking journeys, and 24/7 customer service, we are on a mission to transform the travel booking and management experience for our agent partners.
With over 35 years of combined travel experience, TripJack’s founders have always prioritised the needs of travel agent partners. Our goal is to empower partners with state-of-the-art technology that enables them to efficiently manage their businesses with minimal assistance. With a strong focus on supply, technology, and customer service, TripJack has become the preferred one-stop solution for travel agents seeking reliable, convenient, and efficient solutions for their clients.
Role: Assistant Market Development Manager
Location: Lower Parel, Mumbai
Experience: 5-7 years
Education: Any Graduate
Role Summary:
The Assistant Market Development Manager will be responsible for driving hotel business growth across the assigned region by developing existing travel agent relationships, acquiring new high-potential agents, and increasing hotel booking conversions. The role involves working closely with regional sales teams, analyzing business performance, driving product adoption, conducting sales training, and executing marketing initiatives to strengthen TripJack's hotel business.
Key Responsibilities
KRA’s
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Hotels business development and growth: Work closely with Regional Sales Head to growth Hotels business in the region ∙ Analyze market / TripJack sales data to identify high potential agents (existing or new) ∙ Align PJP with sales team PJP to visit high potential agents – grow wallet share of Hotels business in the existing agents AND pitch & acquire new high-potential agents (~2-3 weeks in a month) ∙ Work closely with sales & other functions to drive conversion of bulk queries in the region ∙ Gather market intelligence in terms of key accounts / high potential agents ∙ Track and analyze Hotels sales KPIs – GMV, booking trends and support hotel growth strategy initiatives ∙ Provide specific insights to improve overall Hotels product / offering through competition benchmarks, feedback from sales team and agents (voice of agents) to ensure it aligns with market needs
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Sales team product training and support: Be the advocate of Hotels business in the region ∙ Conduct regular sessions with the sales team to train and handhold them on Hotels product ∙ Coordinate with sales teams to resolve product-related queries and ensure timely resolution of issues related to hotel content, pricing, and availability ∙ Disseminate knowledge around new offerings & launches, platform features on regular basis ∙ Cross-functional Collaboration - Liaise with supply, marketing, product, and operations teams to streamline hotel offering and align with business priorities
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Marketing and Campaigns: ∙ Support planning & execution of hotel-specific sales campaigns / roadshows ∙ Drive awareness and track effectiveness of marketing campaigns, promotions and associated collaterals, both within the sales team and the agent fraternity ∙ Provide inputs from time to time to design and roll out marketing campaigns
Required Skills
- 5–7 years of experience in business development, sales, or market development, preferably in the travel and hospitality industry.
- Strong understanding of the B2B travel ecosystem, particularly hotel distribution and booking platforms
- Experience in managing travel agent relationships and driving business growth.
- Excellent communication, presentation, negotiation, and relationship management skills.
- Ability to conduct product training and sales enablement sessions.
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