About Tripjack
TripJack: The trusted tech platform for over 60,000+ travel agents across India!
TripJack’s integrated platform offers content from 750+ airlines and 2 million+ hotels, along with services across corporate travel, travel assistance and insurance, rail, and marine segments. With a superior technology platform, seamless pre- and post-booking journeys, and 24/7 customer service, we are on a mission to transform the travel booking and management experience for our agent partners.
With over 35 years of combined travel experience, TripJack’s founders have always prioritised the needs of travel agent partners. Our goal is to empower partners with state-of-the-art technology that enables them to efficiently manage their businesses with minimal assistance. With a strong focus on supply, technology, and customer service, TripJack has become the preferred one-stop solution for travel agents seeking reliable, convenient, and efficient solutions for their clients.
Date & Time:
24th October 2026 | 10:00 AM to 2 :00 PM
Registration Link: https://forms.gle/NzHA7XubyHnM17fZ9
Key Responsibilities
Handle end to end International & Domestic air ticket.
Process refunds for Issuance, Reissuance, Refund, Cancellations, Schedule Changes, and airline disruptions.
Verify booking details, fare rules, and cancellation policies before processing refunds.
Coordinate with airlines, consolidators, and GDS teams for refund approvals and status updates.
Track pending refunds and follow up with airlines to ensure timely settlement.
Maintain proper documentation and records of refund transactions.
Communicate refund status and timelines clearly to agents.
Ensure compliance with airline policies, ADM rules, and company SOPs.
Work closely with ticketing, amendments, and disputes teams for complex cases.
Maintain MIS reports for refund cases and TAT monitoring.
Required Skills
Good knowledge of International & Domestic air ticketing and refund processes.
Understanding of fare rules, airline policies, and cancellation charges.
Experience working with GDS systems (Amadeus / Galileo / Sabre).
Familiarity with B2B travel platforms like TripJack, TBO, or similar OTA systems.
Strong attention to detail and problem-solving ability.
Good communication and coordination skills.
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