Founded in 2006, Triple Eight Transport Inc is an asset-based carrier company with terminals in Abbotsford, Calgary, and Edmonton! We provide Full Truck Load Transportation Services to and from major cities in Western Canada and Western US with our own fleet of Reefers, and Dry Vans. Triple Eight Transport is dedicated to personal career growth, our success is directly attributed to our dedicated and talented team of professionals who work hard together to achieve a common purpose - To provide efficient transport services that add value to our customers and to grow our business through safe operations, innovation, and continued excellence.
We are dedicated to personal and career growth here at Triple Eight Transport Inc. We focus on people and values, because with great people comes great success!
Who we are looking for:
Triple Eight Transport Inc. is seeking a dedicated and motivated Technical Support Tier 1 to join our IT team. The ideal candidate will provide first-level technical support to end-users and resolve hardware, software, and network-related issues in a timely and efficient manner. This role requires familiarity with TMS, JIRA, Cloud Technologies, basic knowledge of Active Directory, and experience with server room hardware and patch management. The role also requires travel to different locations for on-site support.
Key Responsibilities:
- Respond to and resolve basic technical support requests from end-users via phone, email, or ticketing systems (e.g., JIRA).
- Perform initial troubleshooting for hardware, software, and network-related issues, including basic firewall concerns.
- Assist with user account creation, modification, and access management in Active Directory (AD).
- Manage and maintain user permissions and enforce security policies within Active Directory.
- Accurately document support requests, troubleshooting steps, and resolutions in the service management system.
- Support the setup, maintenance, and troubleshooting of peripherals such as printers and scanners.
- Assist with server room hardware management, ensuring proper operation of network equipment, including switches.
- Perform routine patch management to keep systems and applications updated and secure.
- Escalate complex or unresolved issues to Tier 2 or Tier 3 support teams as required.
- Support network security by assisting with basic firewall configuration and monitoring.
- Maintain up-to-date knowledge of common technical issues and deliver effective solutions to users.
- Ensure a high level of customer satisfaction through timely communication and efficient issue resolution.
- Contribute to the maintenance and improvement of IT documentation and internal knowledge bases.
- Travel to company locations, as required, to provide on-site technical support and troubleshooting (travel expenses covered).
- All other duties as assigned by Triple Eight Transport Inc.
Our ideal candidate will possess the following qualifications:
- Bachelor’s Degree in Computer Science, Computer Engineering, or a related field.
- IT or Cloud Certifications (such as AWS, Azure, or GCP) will be considered an asset.
- A minimum of 2 years of experience in a technical support or helpdesk role.
- Proficiency in Microsoft Office and familiarity with other office productivity tools.
- At least 2 years of hands-on experience with Active Directory for user management and permissions.
- Experience with cloud platforms (AWS, GCP, or Azure) for a minimum of 2 years is required.
- Prior experience in managing peripherals (e.g., printers, monitors, scanners) and maintaining server room hardware.
- Solid understanding of networking concepts (TCP/IP, DNS, DHCP) and familiarity with Network Firewalls.
- A minimum of 2 years of experience with JIRA and other ticketing systems is preferred.
- Familiarity with TMS (Transportation Management System) and its functionalities is a plus.
- Previous knowledge of EDI will be considered an asset
- Strong problem-solving abilities and exceptional attention to detail.
- Excellent communication skills, with a focus on customer service and a client-oriented mindset.
- Ability to thrive in a fast-paced environment, managing multiple priorities simultaneously.
- Ability to maintain high levels of confidentiality.
- Must be legally allowed to work full time in Canada.
Why choose Triple Eight Transport Inc.?
- Regular company lunches for special events
- Annual Winter Holiday party with amazing prize draws rewarding our valuable team because our people are important to us!
- Opportunities for growth within the company as we continue growing
- Our open door policy shows we value communication and building strong, meaningful relationships across our workplace
- Competitive wage and vacation packages
- Very competitive Extended Health Benefits package for full time employees
Our commitment to diversity, equity, and inclusion
Triple Eight Transport Inc is an equal opportunity employer. We welcome diversity in the workplace and encourage applications from all qualified candidates including women, members of visible minorities, persons with disabilities, and aboriginal peoples. We also welcome applications from non-Canadians who are eligible to work in Canada.
Job Types: Full-time, Permanent
Pay: $50,000.00-$60,000.00 per year
Benefits:
- Dental care
- Extended health care
- Paid time off
Ability to commute/relocate:
- Abbotsford, BC: reliably commute or plan to relocate before starting work (required)
Experience:
- Technical support: 2 years (required)
Work Location: In person