Job Title: Administrative Assistant (Service Department)
Company: TriState HVAC Equipment Company, LLC
Department: Service Department
Reports To: Service Manager
Location: West Conshohocken, PA (In-Office)
Job Type: Full-Time
About TriState HVAC
TriState HVAC Equipment, LLC is a leading provider of commercial HVAC solutions and a proud member of the Daikin Group. We are committed to delivering high-quality service to our clients while maintaining a supportive and efficient work environment.
Position Summary
TriState HVAC Equipment is adding a full-time, in-office Administrative Assistant to the Service department to close coverage gaps when team members are out of office and provide coordinator backup.
Key Responsibilities
- Answer service-related phone calls
- Provide backup support to coordinators
- Process Work Authorization forms
- Create Service Jobs
- Accounts Payable Data Entry
- Organize travel arrangements for technician
- Assist with training registration
- Update technician certifications in software
- Technician onboarding items – PO#s for tools and truck stock, Park Mobile set Up
- Provide general administrative support across the Service department as priorities shift
Qualifications
- Experience: Prior experience in an administrative or office support role is required, ideally in a service, field-service, or trade environment. Experience within the HVAC or similar service-based industry is highly preferred.
- Technical Skills: Proficient in Microsoft Office Suite (Word, Excel, Outlook). Strong data entry skills with a high degree of accuracy. Also is comfortable learning new software systems.
- Organizational Skills: Exceptional time management abilities with the capacity to multitask and prioritize effectively in a fast-paced environment.
- Communication: Excellent verbal and written communication skills.
- Attributes: A professional demeanor, strong interpersonal skills, and a keen eye for detail. Must be reliable, punctual, and capable of handling sensitive information with confidentiality.
- Attributes continued: Reliable, in-office availability for the full-time 8:30 AM – 5:00 PM schedule, Monday through Friday
Benefits
- Health & Wellness: Health, Dental, and Vision Insurance.
- Retirement: 401(k) plan.
- Time Off: Paid Vacation, Holidays, and Paid Time Off (PTO).
Why Join TriState HVAC?
- Growth: Opportunity to work directly with Revenue Operations to see how marketing drives business growth.
- Variety: A dynamic role that balances digital creativity with live event management.
- Culture: Join a supportive, expert-driven team in a successful, scaling company.
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