Job Summary
The Customer Account Manager at Triumph Geared Solutions – Macomb serves as the primary link between the customer and the Product Line Director to ensure communication of status and potential problem areas while advising on how to mitigate those concerns. Duties/Responsibilities
Act as the primary point of contact for aerospace customers (OEMs, airlines, MROs, defense agencies).
Build strong, long‑term customer relationships and maintain high satisfaction levels.
Lead customer meetings, business reviews, and communication on program status.
Prepare and submit quotations, pricing updates, and proposals.
Manage negotiation of long‑term agreements (LTAs) and service-level agreements (As).
Address quality issues, non‑conformances, warranty claims, and technical concerns.
Provide timely updates and closure of customer issues.
Collect customer demand forecasts and translate them into internal planning forecasts
Identify risks, opportunities, and changes in customer demand.
Support annual revenue planning, budgeting, and sales targets.
Work cross functionally with product line IPT to ensure customer and business requirements are filled.
Maintain accurate CRM and ERP data for accounts, orders, and forecasts.
Prepare reports on OTD, revenue, customer scorecards, and account performance.
Provide executive‑level summaries for leadership.
Create and maintain a Product Line Communication matrix
Represent the “voice of the customer” internally.
Work closely with supply chain, engineering, quality, finance, operations, and Product Line IPT
Participate in internal meetings to align priorities and resolve constraints.
Other duties as assigned. Qualifications
Bachelor’s degree required
5+ years progressive experience in Program Management
5+ years working in a customer-facing role with understanding of ERP transactional process in a production environment
Experience with preparing, submitting and pricing proposals as well as completing price packages submitted to customers
Experience in aerospace manufacturing environment a plus.
Background in estimating, costing and profit margins is highly preferable
Knowledge of MRP/ERP systems
Microsoft Office skills at an intermediate level Physical Requirements
Ability to remain seated for long periods of time while working on a computer or documentation, etc.
Must have manual dexterity to operate computer keyboard and standard office equipment
Must be capable of withstanding long periods of viewing data on a computer screen and/or paper format Triumph Offers Outstanding Benefits, Including:
Flexible Time Off
Company Paid Holidays
Health Insurance starting on your first day
Company Paid Short Term Disability, Long Term Disability, Life Insurance, Accidental Death, and Dismemberment (AD&D)
Paid Parental Leave
Employee Assistance Program
401(k) Match (75% match up to 6%)
Recognition and Service Award Programs
Educational Assistance Program
Employee Referral Program
Onsite Fitness Center – Free!
Climate controlled environment
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