About the Role
Join a technical delivery team building and launching AI agents for enterprise customers. You will own hands-on implementation from scoping through launch and iteration, helping customers achieve reliable, high-quality results while informing improvements to the platform.
What You'll Do
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Lead customer AI agent builds from initial requirements and success criteria through deployment and ongoing iteration.
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Translate customer needs into structured build plans and configure agent workflows and related implementation artifacts.
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Build and validate API integrations with enterprise systems, such as ticketing, CRM, and data platforms.
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Test agent behavior, troubleshoot implementation gaps, and iterate toward production-grade reliability.
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Partner with customer technical stakeholders and internal product, engineering, success, and go-to-market teams.
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Share customer feedback and technical findings to help improve agent-building tools and processes.
What We're Looking For
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At least 3 years of relevant experience in a technical, customer-facing role such as solutions engineering, forward-deployed engineering, implementation engineering, or technical consulting.
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Experience delivering technical solutions for customers end to end, including structured execution, testing, validation, and iteration.
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Ability to write code, including Python, and experience working with APIs and building integrations.
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Background at a technically complex B2B SaaS company and experience with enterprise integrations and related security or compliance considerations.
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Experience building with or around LLMs, AI agents, conversational systems, or automation workflows.
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Clear, polished communication and strong technical problem-solving skills, supported by a strong computer science foundation or equivalent experience.
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A bachelor's degree in computer science or equivalent practical experience.
Compensation & Benefits
Base salary: $175,000 to $230,000 annually. Visa sponsorship is available.
Location
On-site in San Francisco, California.
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