About the Role
Join a growing AI company to own the customer lifecycle for AI voice agents, from deployment through ongoing optimization and expansion. You will connect customers with the product team, turning business needs into effective agent experiences and helping shape how this function operates as the team grows.
What You'll Do
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Manage customer relationships end to end, learning their business needs and scoping, deploying, and optimizing AI voice agents.
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Identify opportunities to expand deployments into additional use cases.
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Present agent value and return on investment to customer decision-makers, using data to demonstrate business impact.
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Debug agent behavior on individual calls, customize conversation flows, and address compliance needs.
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Translate customer feedback and unmet needs into product capabilities in partnership with the product team.
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Build playbooks and operating standards for the Forward Deployed Product Manager function.
What We're Looking For
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At least 5 years of product management experience with substantial customer-facing responsibility, ideally at a startup.
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Experience working directly with customers or clients, with strong product intuition and the ability to connect strategic goals with hands-on execution.
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Technical product depth, including understanding product concepts and basic debugging; familiarity with tools such as Cursor, Claude Code, and ChatGPT is relevant.
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Comfort analyzing data, explaining ROI, and drawing actionable conclusions from metrics.
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Background in B2B SaaS or regulated sectors such as lending, financial services, or healthcare is valuable.
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Comfort taking end-to-end ownership in an ambiguous, fast-moving environment.
Compensation & Benefits
Base salary: $150,000 to $250,000 annually. Visa sponsorship is available.
Location
On-site in San Francisco, California, with four days per week in the office and Wednesdays remote.
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