Job Description – Regional Manager
Location: Chennai
Experience: 5–7 Years
Industry: Co-living / Hospitality / Real Estate / Property Management
About Truliv
Truliv is a modern co-living and alternative hospitality brand redefining urban living through thoughtfully designed spaces, community-driven experiences, and tech-enabled operations. With a strong presence across key Indian cities, Truliv focuses on delivering hassle-free, flexible, and premium living solutions for today’s young professionals and students.
Role Summary
The Regional Manager will be responsible for end-to-end regional operations, revenue performance, team leadership, and service quality across multiple Truliv properties in Chennai. This role requires a strong balance of business acumen, people management, operational excellence, and customer experience ownership.
Key Responsibilities
*Business & Revenue Management
*Own regional occupancy, revenue, ARPU, and cost controls
*Drive sales performance, local partnerships, and corporate tie-ups
*Monitor pricing, discounts, and offers in line with company strategy
*Ensure achievement of monthly and quarterly business targets
Operations & Property Management
*Oversee smooth day-to-day operations across all assigned properties
*Ensure SOP adherence, quality standards, and compliance
*Coordinate with central teams for maintenance, housekeeping, and procurement
*Handle escalations related to residents, vendors, and property issues
People & Team Leadership
*Lead, mentor, and manage Property Managers, Wardens, and Operations staff
*Conduct regular performance reviews and training sessions
*Build a high-ownership, hospitality-first culture on ground
*Ensure proper staffing and shift planning across properties
Customer Experience & Retention
*Drive high CSAT scores, renewals, and referrals
*Act as the final escalation point for critical resident concerns
*Implement community initiatives and engagement activities
Reporting & Coordination
*Prepare and review MIS reports, dashboards, and regional performance summaries
*Coordinate with Sales, Marketing, Finance, HR, and Tech teams
*Ensure accurate data reporting and operational transparency
Skills & Competencies
*Strong leadership and people management skills
*Excellent communication and stakeholder handling
*Solid understanding of P&L, occupancy metrics, and operational KPIs
*Ability to manage multiple properties and teams simultaneously
*Customer-centric mindset with problem-solving orientation
*Proficient in MS Excel, MIS tools, and reporting systems
Qualifications
*Bachelor’s degree in Business Administration, Hospitality, or related field
*MBA / PGDM is an added advantage
*5–7 years of relevant experience in co-living, hospitality, real estate, or facilities management
*Prior experience handling multi-site operations preferred
What We Offer
*Opportunity to lead a fast-growing region
*High-ownership role with direct impact on business outcomes
*Growth opportunities within a scaling organization
*Dynamic, young, and collaborative work culture