Regional Manager

Key Responsibilities

1. Regional Housekeeping Operations Management

• Oversee daily housekeeping activities across all assigned properties.
• Implement and enforce standardized cleaning SOPs for rooms, common areas, and amenities.
• Conduct regular site visits and audits to ensure compliance with cleanliness and hygiene standards.

2. Cleaning Standards & Chemical Management

• Ensure staff are trained in the correct usage, dilution, and handling of cleaning chemicals.
• Monitor inventory of cleaning supplies, materials, and consumables for all properties.
• Evaluate and select chemical products and equipment based on safety, efficiency, and cost.
• Ensure adherence to MSDS (Material Safety Data Sheet) guidelines and chemical safety protocols.

3. Soft Services Oversight

• Manage and coordinate soft services such as waste management, laundry, pest control, and linen services.
• Liaise with F&B/kitchen teams (if applicable) for sanitation compliance.
• Ensure compliance with health, hygiene, and environmental standards.

4. Vendor & Workforce Management

• Oversee housekeeping vendor contracts, performance, and SLA adherence.
• Manage outsourced teams and ensure optimal staffing at each property.
• Evaluate vendor performance and recommend improvements or replacements.
• Conduct periodic training and skill development for housekeeping staff.

5. Quality Assurance & Audits

• Develop property-wise audit checklists and conduct periodic quality audits.
• Ensure rapid resolution of resident complaints related to cleaning or hygiene.
• Track and improve housekeeping KPIs such as turnaround time, inspection scores, and service quality metrics.

6. Budgeting & Resource Optimization

• Prepare and manage budgets for housekeeping operations.
• Optimize usage of chemicals, materials, and consumables to reduce wastage.
• Monitor cost per room/bed and implement cost-saving initiatives without compromising quality.

7. Health, Safety & Compliance

• Ensure compliance with local regulations regarding sanitation and chemical management.
• Implement safety protocols for housekeeping teams (PPE usage, chemical handling, equipment safety).
• Maintain documentation of training, MSDS sheets, and compliance audits.

Key Skills & Competencies

• Strong technical knowledge of housekeeping standards, cleaning chemicals, and equipment.
• Experience in soft services management (waste, laundry, pest control).
• Excellent vendor management and negotiation skills.
• Strong people management and training capabilities.
• Quality control and audit expertise.
• Operational planning, reporting, and budgeting.
• Strong communication and problem-solving skills.
• Ability to manage multiple properties and teams.

Qualifications & Experience

• Bachelor’s degree in Hospitality Management, Facilities Management, or related field (preferred).
• 5–10+ years of experience in housekeeping operations, preferably in coliving, hospitality, or facility management.
• Experience managing multi-location operations and large housekeeping teams.
• Knowledge of cleaning machinery (scrubbers, vacuum systems), chemicals, and safety protocols.