Role overview
The team is responsible for data quality and support operations of core online Geo products. A Tools Specialist is the liaison between the Operations team and Engineering team and responsible for ensuring the smooth technical functioning of the Ops teams.
Responsibilities
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Analyze and resolve tools and/or hardware problems: Diagnose and resolve complex problems discovered in tools/ products,
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Act as a technology expert for Geo Operators and Program Managers, removing technical obstacles and resolving user-reported problems,
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Work closely with GDO program management and software engineering teams to appropriately file bugs and escalate issues, ensure reproducibility, and communicate user issues,
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Coordinate tool releases and new updates (as needed),
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Test tool fixes/changes/new features for engineers,
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Submit code changes for tools (as needed),
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Develop new tools/Dashboard as needed by the teams,
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Diagnose global geo problems related to software/Linux,
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Respond to support tickets for technical issues (bugs, latency, tool issues) and perform debugging, analysis, and escalate bugs that negatively impact operations according to the thresholds established in a timely and clear way.
Required skills
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1-3 years of experience in a similar domain,
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ArcGIS desktop, ArcGIS server experience,
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Scripting knowledge – Python and SQL experience,
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High school graduate or equivalent,
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Technological savviness,
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Availability to work on the weekends (1-2 week days/month)
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Excellent interpersonal and communication skills with the ability to operate and communicate effectively with people at all levels of the business,
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Strong problem-solving skills and excellent attention to detail,
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Able to work independently, motivated, proactive attitude with a passion for learning and creative problem-solving.
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AI literacy
Nice to have
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Github
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FME
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