Stellenbeschreibung
#body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-#body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-Head of PS Division Incident Management (f/m/d)
At TÜV SÜD Group, we are passionate about technology. Innovations shape our lives in many different ways, and at TÜV SÜD Group, we are highly committed to playing an active role in this progress. We test, we certify, we inspect, and we advise. We challenge ourselves every day to help ensure the safety of people and society. We live technology. We strive for professional excellence. We make an impact. We take the future into our own hands. We are TÜV SÜD Group.
The PS Division Incident Management Department plays a critical role in our business by ensuring that operational disruptions are identified, managed, and resolved swiftly and effectively, safeguarding service continuity in a highly regulated environment. It is a key differentiator,
demonstrating our ability to meet stringent compliance requirements while maintaining trust with clients and regulators. Beyond reactive response, it enables proactive issue identification and mitigation, strengthening our “license to operate” by reducing risk exposure and
ensuring accountability. Furthermore, robust incident management minimizes the likelihood and impact of service failures, helping protect the organization from financial losses, reputational damage, and potential damage claims.
Leadership Tasks:
Work with the current Head of PS Incident Management to lead &
develop of a central team to:
o manage serious incidents/ complaints/ claims in regard to PS
business globally
o to protect the TÜV SÜD brand in regard to the use of
certification marks under PS division
o coordinate global quality assurance activities such as
comparison tests for high-risk products as preventive action
to avoid future incidents
To take over the position of Head of PS Division Incident
Management by Mid-2027 and ensure a proper handover of
leadership
Tasks of the PS Incident Management in relation to risk
management and damage claims:
Develop and coordinate strategies to defend PS Division against
unjustified damage claims and reduce legitimate claims to the
extent of the fault
Coordination of the investigation of serious incidents/ complaints/
deviations or claims (processes and technical issues) with
complaint managers located in the operations worldwide according
to the global PS Division Incident Management Procedure
Risk assessment and risk reporting to the management
Manage activities and coordination with external legal counsel as
corporate legal department at TÜV SÜD
Support PS certification bodies and coordination of communication
with accreditation bodies and supervisory authorities (e.g. in case
of hearing letters and withdrawal of licenses proceedings)
Coordinate with PS Quality Management to provide input on
improvements based on analysis of incidents/ complaints/
deviations or claims
Support of operational departments in high-risk projects
Tasks of PS Incident Management in relation to risk management
and damage claims:
Implementation and maintenance of EU border seizure procedures
according to EU Regulation 608/2013 für TÜV SÜD Product
Service trademarks
Trade fair inspections in cooperation with customs/criminal
investigators and TÜV Markenverbund e.V.
Provide anti-counterfeiting training in relation to TÜV SÜD and TÜV
SÜD Product Service marks
Prosecution of trademark infringements and forgery of certificates,
test reports or licenses in cooperation with certification bodies
Manage cease-and-desist letters to enforce claims regarding
misuse of TÜV SÜD brand/ marks in relation to Product Service
issues
Tasks of the PS Incident Management in relation to Quality
Assurance:
Identify high risk products within the testing and certification scope
in the field of Product Service which could cause future incidents/
complaints/ deviations or claims
Coordinate global quality assurance activities such as elected
comparison tests for high-risk products detected by the risk radar
system
Analyse the results in close cooperation with technical experts and
Quality Management to determine preventive actions.
Qualification:
Technical or legal degree
Strong comprehension skills – especially in technical matters
Solid legal knowledge - especially in contract law, trademark law,
procedural law, and the German Product Safety Act (ProdSG) and
Medical Devices Regulation (MDR)
Expert-level knowledge in the areas of accreditation and
certification of consumer, commercial and medical devices
Resilience, perseverance, assertiveness, and a hands-on
approach
Flexibility and the ability to quickly grasp complex issues
Risk Awareness
Excellent oral and written communication skills in English and
German due to communication with accreditors and market
surveillance authorities as well as law enforcement authorities.
Aditional language skills are welcome
At TÜV SÜD Group, people from more than 100 nations work together – people with different backgrounds, skills and goals. Our strength lies in these many diverse perspectives.
We are committed to being an inclusive and diverse employer by welcoming everyone. Diversity and inclusion are the foundation of our company, and we foster an environment in which all our employees can trust that they will be treated with respect – regardless of age, nationality, ethnic background, disability, gender and gender identity, sexual orientation, religion or belief.
We expect all our employees to conduct themselves at all times in accordance with the TÜV SÜD Group Code of Ethics and our corporate values.
We firmly believe that consistently embedding these values will continue to make a significant contribution to the success of TÜV SÜD Group.
Zielgruppe: andere Zielgruppen
Land / Region: Deutschland
Standort: München
Arbeitsmodell: Hybrid
Beschäftigungsart: Vollzeit / Unbefristet
Gesellschaft: TÜV SÜD PS GmbH
Organisationseinheit: PS-D-IM
Anf.-Kennung: 6772
Laufzeit in Monaten (bei befristetem Vertrag):
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