Responsibilities:
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Conduct field visits to customers with overdue payments to ensure timely recovery.
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Follow up with defaulting customers and negotiate repayment plans or settlements.
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Educate customers about payment schedules, overdue charges, and settlement options.
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Identify and resolve customer disputes to improve repayment rates.
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Encourage customers to use digital payment methods for ease of transaction.
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Track and locate absconding or unresponsive customers using field intelligence.
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Coordinate with repo agents and legal teams for vehicle seizure in extreme cases
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Maintain and update daily collection reports, payment records, and field visit logs.
Key Requirements:
Experience: 2+ years in field collections, loan recovery, or credit management, preferably in 3-Wheeler EV
vehicle finance.
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Strong negotiation and persuasion skills to handle difficult customers.
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Willingness to travel extensively within the assigned region
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Fluency in local language along with Hindi/English is preferred.
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Must have a valid driving license and own vehicle for field visits
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