About TVS Vehicle Mobility Solutions
TVS Mobility is a mobility-focused group whose businesses include Vehicle Mobility, Supply Chain Solutions, Manufacturing, and Aftermarket Distribution & Services. The group traces its heritage to T. V. Sundaram Iyengar's business founded in 1911. TTVS Mobility+1
TVS Vehicle Mobility Solutions Pvt. Ltd. is the Vehicle Mobility business. It operates automotive dealerships, distribution and after-sales/service businesses across several segments. Its portfolio includes:
- Commercial vehicles – Ashok Leyland, Mahindra Trucks & Buses
- Passenger vehicles – Honda and Renault
- Construction/material-handling equipment – Escorts, Palfinger, Doosan Bobcat, Zoomlion-AWP and MB Crusher
- Electric mobility
- Automotive parts and aftermarket services TTVS+1
The company has 200+ sales/service outlets, 8,000+ employees, and operates across India as well as through operations in Sri Lanka and Bangladesh
Job Title: Service Head – Delhi NCR
Location: Delhi NCR Reporting To: Group CEO Experience: 24+ years
Job Summary
We are looking for an experienced Service Head to lead service operations across Delhi NCR, driving business growth, profitability, customer satisfaction, and operational excellence.
Key Responsibilities
- Lead overall service operations and ensure smooth functioning of all service centres.
- Drive service revenue, profitability, productivity, and workshop utilization.
- Own service P&L, budgets, targets, and KPIs.
- Improve customer satisfaction, retention, repeat business, and service quality.
- Monitor turnaround time, technician productivity, labour and parts performance.
- Ensure compliance with company policies, safety, quality, and statutory requirements.
- Handle escalated customer complaints and ensure timely resolution.
- Recruit, train, mentor, and develop service managers and teams.
- Implement standardized processes and continuously improve operational efficiency.
- Analyse performance reports and take corrective actions to achieve targets.
- Identify new business and revenue opportunities in the Delhi NCR market.
- Work closely with the Group CEO on strategy, expansion, and business improvement initiatives.
Requirements
- 24+ years of relevant experience in service operations, preferably automotive.
- Proven experience managing multiple service centres/large teams.
- Strong P&L, business development, and operational management skills.
- Excellent leadership, communication, negotiation, and problem-solving abilities.
- Strong customer-centric approach with a track record of delivering results.
- Ability to work in a target-driven and fast-paced environment.
Pay: ₹3,500,000.00 - ₹4,500,000.00 per year
Benefits:
- Cell phone reimbursement
- Flexible schedule
- Food provided
- Health insurance
- Internet reimbursement
- Leave encashment
- Paid time off
- Provident Fund
- Work from home
Work Location: In person
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