Position: Customer Service Agent (Japanese)
Location: Malaysia
Work model: Remote (work from home in Malaysia)
Employment type: Full-time
Start date: First week of December
DUTIES AND RESPONSIBILITIES:
- Support Japanese-speaking customers of a global customer experience and technology company across travel products, including hotels, flights and activities
- Handle customer and partner enquiries via phone, email and messaging channels in a professional and friendly manner
- Take ownership of customer issues, including operational matters, pricing and invoice enquiries
- Identify opportunities to improve customer service through self-service initiatives and process improvements
- Keep open communication with Team Leaders and Managers regarding performance, feedback and coaching
- Work collaboratively with the wider team to deliver an excellent customer experience
REQUIREMENTS:
- Excellent spoken and written Japanese and English
- At least 1 year of experience in a customer-facing or partner-facing role
- Strong customer service skills: attentiveness, empathy, patience and consistency
- Professional telephone etiquette and excellent attention to detail
- Willingness to work rotating 24/7 shifts, including weekends and public holidays
- Ability to work independently in a fast-paced environment and handle confidential information
- Experience in travel, hospitality, airlines or BPO customer service is an advantage
OFFER:
- Competitive monthly salary plus a monthly performance bonus
- Work-from-home arrangement in Malaysia
- Relocation support for candidates moving to Malaysia (relocation allowance, flight and temporary accommodation reimbursement)
- Initial training and ongoing coaching
- Career and professional development opportunities, with access to thousands of free learning courses
- International, inclusive and supportive working environment
- And many more!!
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