Your mission
Join FleetFox as a Operations Specialist in Vilnius and Kaunas, Lithuania!
The Operations Specialist is a hands-on role: majority of the work happens in a carwash - part of your work is training new Foxes to provide car washing and logistics services. You will be reporting to the Regional Manager. This position is responsible for being the team lead for our service providers (Foxes), achieving service quality targets and weekly order volumes targets, handling equipment and ensuring our clients' fleets are always ready for the next user.
YOUR MISSION
1. Recruitment and retention of service providers (Foxes).
- Find, train and lead the local team of Fox contractors responsible for various Tasks around the city (washing, relocating, etc).
2. High-quality standards.
- Ensure service quality through training, re-training and daily checkups.
- Low operational error rates and customer complaints.
- Be the first responder for Foxes and clients, providing swift and effective solutions to everyday problems.
3. Achievement of volume and revenue targets.
- Monitor and analyze team performance to identify areas for improvement.
- Ensure weekly order volumes are reached.
4. Efficient equipment utilisation.
- Manage infrastructure, equipment and maintenance for service delivery.
WORK SCHEDULE
- Monday to Friday: 16:00-01:00
Your profile
Must have:
- Fluency in Lithuanian (C2).
- Based in Vilnius and available for full-time on-site work.
- Active B-category driver's license.
- Basic Google Sheets / Excel skills.
- Being a people person - love working with people (performing training sessions for candidates, supporting our community of Foxes).
- Strong discipline (always being on time) and commitment (doing what you promised to do) characteristics.
- Problem-solving attitude: Quick thinker with practical solutions.
Good to have:
- Fluency in English (B2).
- Experience in relevant fields (car washing, mobility, gig economy, B2B fleets, etc) is a big plus.
- Experience in building and leading teams.
Why us?
Benefits
- Be part of a high-growth startup and take the opportunity to grow together with the company.
- Monthly salary 2000-2500€ gross depending on experience + possibility for bonuses.
- Standard holiday package.
- Work equipment including work clothes, phone and laptop.
If you’re ready to bring your skills to a fast-paced, innovative environment and make a tangible impact, we’d love to hear from you. Apply now and be part of shaping the fleet operations future with FleetFox!
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