Business Operations Lead

About the role

We are looking for a dynamic and proactive **Business Operations Lead** to drive operational excellence, manage cross\-functional activities, and ensure smooth execution of business processes. The ideal candidate should have strong leadership abilities, excellent communication skills, and a genuine interest in business operations, entrepreneurship, and organizational growth.

This role requires an individual who can take ownership, lead teams, improve processes, support revenue functions, and create a seamless experience for customers, mentors, and internal stakeholders.

Key Responsibilities \- Business Operations \& Process Management

* Lead and manage daily business operations to ensure smooth and efficient functioning. * Develop, implement, and improve operational processes to enhance productivity and scalability. * Coordinate with different teams including Sales, Training, Marketing, and Support to ensure alignment. * Track operational performance, identify challenges, and drive timely solutions. * Maintain operational reports, dashboards, and performance metrics.

Team Leadership \& People Management

* Lead, mentor, and manage the operations team to achieve business objectives. * Allocate tasks, monitor progress, and ensure timely completion of deliverables. * Conduct regular team reviews and provide guidance, feedback, and support. * Build a culture of ownership, accountability, collaboration, and continuous improvement.

Sales \& Customer Operations

* Support the sales team by ensuring effective lead management, enquiry handling, and customer communication. * Monitor lead allocation, follow\-ups, feedback calls, and customer engagement activities. * Ensure smooth coordination between sales and operations teams. * Drive customer satisfaction through timely support and effective communication.

Program \& Training Operations

* Oversee execution of online and offline training programs. * Ensure smooth coordination with mentors, trainers, and learners. * Manage session schedules, recordings, attendance tracking, learner communication, and operational requirements. * Ensure high\-quality delivery and participant experience.

Digital \& Database Management

* Oversee website updates, course page management, mentor profiles, success stories, and digital content. * Maintain accurate databases and operational records. * Ensure timely management of enquiries received through digital platforms.

Business Growth \& Entrepreneurial Mindset

* Understand business goals and contribute towards improving operational efficiency and growth. * Identify opportunities for process improvement, automation, and scalability. * Work closely with leadership to execute strategic initiatives. * Demonstrate ownership towards business outcomes and organizational success.

Required Skills \& Qualifications

* Bachelor's/Master's degree in Business Administration, Management, Operations, or related field. * 3\+ years of experience in business operations, operations management, program management, or a similar role. * Prior experience in team handling and leadership responsibilities. * Strong understanding of business processes and operational workflows. * Excellent communication, coordination, and stakeholder management skills. * Strong problem\-solving and decision\-making abilities. * Ability to manage multiple priorities in a fast\-paced environment. * Interest in entrepreneurship, startups, and business growth. * Proficiency in Google Workspace, MS Office, CRM, and operational tools.

Shift Timing: **12:30 PM – 9:00 PM**

Work Location: **In\-person**

Benefits

* Paid Sick Leave * Paid Time Off (PTO) * Opportunity to work closely with entrepreneurs, mentors, and business leaders. * Exposure to multiple business functions and growth initiatives. * Career growth opportunities through ownership and leadership responsibilities.

Pay: From ₹30,000\.00 per month

Benefits:

* Paid time off

Work Location: In person