We are looking for a dynamic and proactive Business Operations Lead to drive operational excellence, manage cross-functional activities, and ensure smooth execution of business processes. The ideal candidate should have strong leadership abilities, excellent communication skills, and a genuine interest in business operations, entrepreneurship, and organizational growth.
This role requires an individual who can take ownership, lead teams, improve processes, support revenue functions, and create a seamless experience for customers, mentors, and internal stakeholders.
Key Responsibilities - Business Operations & Process Management
- Lead and manage daily business operations to ensure smooth and efficient functioning.
- Develop, implement, and improve operational processes to enhance productivity and scalability.
- Coordinate with different teams including Sales, Training, Marketing, and Support to ensure alignment.
- Track operational performance, identify challenges, and drive timely solutions.
- Maintain operational reports, dashboards, and performance metrics.
Team Leadership & People Management
- Lead, mentor, and manage the operations team to achieve business objectives.
- Allocate tasks, monitor progress, and ensure timely completion of deliverables.
- Conduct regular team reviews and provide guidance, feedback, and support.
- Build a culture of ownership, accountability, collaboration, and continuous improvement.
Sales & Customer Operations
- Support the sales team by ensuring effective lead management, enquiry handling, and customer communication.
- Monitor lead allocation, follow-ups, feedback calls, and customer engagement activities.
- Ensure smooth coordination between sales and operations teams.
- Drive customer satisfaction through timely support and effective communication.
Program & Training Operations
- Oversee execution of online and offline training programs.
- Ensure smooth coordination with mentors, trainers, and learners.
- Manage session schedules, recordings, attendance tracking, learner communication, and operational requirements.
- Ensure high-quality delivery and participant experience.
Digital & Database Management
- Oversee website updates, course page management, mentor profiles, success stories, and digital content.
- Maintain accurate databases and operational records.
- Ensure timely management of enquiries received through digital platforms.
Business Growth & Entrepreneurial Mindset
- Understand business goals and contribute towards improving operational efficiency and growth.
- Identify opportunities for process improvement, automation, and scalability.
- Work closely with leadership to execute strategic initiatives.
- Demonstrate ownership towards business outcomes and organizational success.
Required Skills & Qualifications
- Bachelor's/Master's degree in Business Administration, Management, Operations, or related field.
- 3+ years of experience in business operations, operations management, program management, or a similar role.
- Prior experience in team handling and leadership responsibilities.
- Strong understanding of business processes and operational workflows.
- Excellent communication, coordination, and stakeholder management skills.
- Strong problem-solving and decision-making abilities.
- Ability to manage multiple priorities in a fast-paced environment.
- Interest in entrepreneurship, startups, and business growth.
- Proficiency in Google Workspace, MS Office, CRM, and operational tools.
Shift Timing: 12:30 PM – 9:00 PM
Work Location: In-person
Benefits
- Paid Sick Leave
- Paid Time Off (PTO)
- Opportunity to work closely with entrepreneurs, mentors, and business leaders.
- Exposure to multiple business functions and growth initiatives.
- Career growth opportunities through ownership and leadership responsibilities.
Pay: From ₹30,000.00 per month
Benefits:
- Paid time off
Work Location: In person
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