Job Summary
The Customer Service Representative - Packaging Distribution is responsible for developing and maintaining positive account relationships by functioning as a customer service contact in order to meet customer expectations and increase profits both internally and externally.
Principle Duties and Responsibilities
- Works directly with customers, sales teams, vendors, and internal operations to ensure adequate stocking levels of product.
- Responds promptly and professionally to customers' questions regarding pricing, billing, delivery, purchase orders, and follow up requests.
- Maintain clear communications with customers and internal teams regarding order status, delays, and resolutions.
- Process customer transactions and maintain accurate order records in the company's management system.
- Accurately enter and maintain product specifications, units of measure, and pricing.
- Conducts price comparisons and communicates information as required
- Communicates with internal departments and external vendors to address customer needs.
- Assists in resolving accounts receivable problems and opportunities.
- Prepares various reports and maintains records as required
- Performs other duties as required
Qualifications
- Minimum of an associate's degree preferred
- Minimum of two years of customer service experience
- Preferred protective packaging knowledge
- Preferred packaging distribution experience.
- Working knowledge of Microsoft Office, including Excel, Word, Outlook and other software for business applications
Hourly/Salary Pay Range: $50,000 - $100,000 annually dependent on experience* *pay range may be adjusted depending on cost of living
Bonus/Incentive Pay
For hourly positions with incentive pay: Incentive pay may be available for certain job roles and may include piece rate incentives, weekly production bonuses, and trip rate bonuses. A discretionary annual bonus based on Company and business unit performance may also be provided.
Benefits currently offered to our employees:
- Medical insurance
- Health savings account with company contribution
- Dental insurance
- Vision insurance
- Basic and voluntary life insurance
- Disability insurance
- 401(k) plan with company match
- Paid vacation and holidays
- Stock purchase program with employee discount
- Educational reimbursement
- Wellness programs and challenges
- Other supplemental benefits
The Company is an Equal Opportunity Employer.
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