Job Summary
The Transportation Technology Admin is a heavy support role focused on keeping systems up and running and responding to tickets through a ticketing system. In addition to daily system support, this role involves assisting with project standups as directed by the Transportation Technology Manager.
Principal Duties and Responsibilities
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Develops and maintains daily, weekly, monthly, and ad hoc reports to communicate performance metrics and financial results to management and outside parties
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Provides comprehensive support, maintenance, and training for critical transportation systems, including Shipper TMS, Private Fleet TMS, Fuel provider systems, ELD and safety systems, tablet hardware, and Mobile Device Management (MDM)
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Instructs and guides internal end users and outside carriers on the effective use of all systems within the supported transportation technology scope
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Monitors interface errors and collaborates with technical personnel to resolve issues, ensuring the ongoing maintenance of transportation software
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Maintains system data including FSC, lane benchmarking, carrier rates, equipment domiciles, user profiles, and user access
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Recommends system improvements to the Transportation Technology Manager based on user reports and feedback
Qualifications
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Preferred bachelor’s degree in Business, Computer Sciences/Technology, or other related discipline or equivalent
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Three to five years of experience in the transportation industry
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Strong knowledge of Microsoft Office products, particularly MS Excel and MS Access
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Prior experience with Transportation Management Systems, ELD/Telematics, Fuel Card Providers, MDM use and implementation, and Driver/Equipment Qualifications is a plus
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Demonstrated ability to adapt quickly to changing priorities, multitask effectively, and work efficiently in a fast-paced environment
The Company is an Equal Opportunity Employer.
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