Required with VA Experience
Role Overview
We are looking for an experienced Dispatcher to manage daily technician schedules, assign jobs, handle technician debriefs, schedule return visits, and support the CSR team when needed.
You must understand demand vs. maintenance calls, know how to reprioritize jobs during the day, and keep the ServiceTitan dispatch board accurate.
Responsibilities
- Dispatch & Scheduling
- Assign booked calls to technicians based on skill, location, availability, and job type.
- Identify and prioritize demand, maintenance, quote, and urgent calls.
- Roll, reschedule, or reassign calls when priorities change.
- Keep the ServiceTitan dispatch board accurate and updated.
- Monitor technician progress, arrival windows, and job duration.
- Adjust schedules as needed throughout the day.
- Technician Debriefs
- Debrief technicians after each job.
- Record job status, findings, parts needed, and next steps.
- Schedule return trips and follow-up visits.
- Schedule appointments when parts arrive.
- Make sure job notes and outcomes are complete in ServiceTitan.
- CSR Support
- Answer inbound calls when extra coverage is needed.
- Book customer appointments.
- Give customers updates on schedules, arrival times, and rescheduled visits.
- Process Improvement
- Identify scheduling gaps, bottlenecks, and incorrectly assigned jobs.
- Flag issues to managers and help resolve them.
- Suggest improvements to dispatch processes.
- Help improve technician routing, job assignment, and average ticket.
Requirements
- 1–2 years of dispatching experience in a U.S. home service company such as HVAC, plumbing, electrical, or similar.
- Hands-on ServiceTitan experience is required.
- Strong understanding of demand vs. maintenance calls.
- Experience rescheduling and reprioritizing calls.
- Strong spoken and written English.
- Comfortable speaking with technicians, customers, and managers.
- Comfortable handling customer calls and supporting CSR duties.
- Organized and able to manage multiple technicians and jobs at once.
- Strong attention to detail.
- Able to work independently in a fast-paced environment.
- Reliable internet and backup power.
Preferred Experience
- ServiceTitan Dispatch Pro.
- ServiceTitan Scheduling Pro.
- Capacity planning.
- Scheduling quotes and sales opportunities alongside service calls.
- Tracking average ticket, technician utilization, or similar field service metrics.
What We’re Looking For
- Proactive and accountable.
- Comfortable speaking up when there is a problem.
- Able to make decisions and adjust schedules quickly.
- Looks for ways to improve current processes.
- Takes ownership without constant supervision.
What Success Looks Like
- Jobs are assigned to the right technician the first time.
- Dispatch board stays organized during high-volume days.
- Urgent and high-value calls are handled properly.
- Technician debriefs are completed.
- Return visits are scheduled on time.
- Managers receive clear updates when problems happen.
Submit your application and intro Video to billyhatakeyama.ug@gmail.com with the subject line: Dispatcher (ServiceTitan)
Pay: Php70,000.00 per month
Benefits:
- Work from home
Work Location: Remote
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