The Company
Vacuum Engineering Services (VES) is a specialist engineering and technology company operating globally across Automotive, New Energy, HVAC, Fire Suppression, Defence and Medical Device markets. VES design, manufactures and supports bespoke helium leak testing and vacuum systems, delivering turnkey CAPEX solutions to leading OEMs and Tier 1 manufacturers.
The business employs circa 70 people globally with headquarters in Manchester, UK and operations across Europe, the USA and Mexico. VES has an established reputation for technical excellence, engineering depth, and long-term customer partnerships.
The Role
VES is seeking an Internal Sales Specialist to support the commercial function through effective management of inbound enquiries, quotations and order processing.
This role focuses on "behind the desk" sales activity, ensuring high responsiveness to customer, strong conversion of enquiries and efficient handling of spare parts and service opportunities. The position will also act as a ley link between customers and internal teams, supporting overall sales execution.
Key Responsibilities
Inbound Sales & Customer Support
- Manage incoming enquiries, emails and customer requests in a timely and professional manor.
- Prepare and issue quotations for spare parts, services and smaller opportunities.
- Act as a central point of contact for customer queries and follow ups.
- Ensure high levels of responsiveness and customer satisfaction.
Spare Parts & Service Sales
- Drive sales of spare sparts and service offerings, supporting recurring revenue growth.
- Follow up quotations to improve conversion rates.
- Identify opportunities within the existing customer base.
Order Processing & Coordination
- Generate order acknowledgement and support order entry processes.
- Coordinate with engineering, operations and service teams to ensure accurate order handling.
- Track orders and provide updates to customers as required.
Sales Support & Administration
- Support the Sales Manager and Sales engineers by handling administrative and transactional activities.
- Maintain and update CRM systems with accurate data on enquiries, quotations and orders.
- Monitor pipelines for smaller opportunities and ensure timely progression.
The Candidate
- Experience in internal sales, customer service or sales support roles within a technical or industrial environment.
- Strong organisational skills with the ability to manage multiple enquiries and priorities.
- Customer focused with a proactive and responsive approach.
- Good commercial awareness and attention to detail.
- Strong communication skills, both written and verbal.
- Comfortable working with CRM systems and standard business tools.
- Ability to work effectively across functions in a fast-paced environment.
What We Offer
- Base salary circa £36,000 - £40,000 depending on experience.
- Competitive benefits package including pension.
- Key role supporting commercial execution and customer experience.
- Opportunity to contribute to recurring revenue growth and sales effectiveness.
- Collaborative working environment across sales, engineering and operations.
- Opportunity to develop within a growing engineering business.
Pay: £36,000.00-£40,000.00 per year
Benefits:
- Free parking
- On-site parking
- Private medical insurance
Work Location: Hybrid remote in Manchester M32 0ZE
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