About Us:
VasyERP (Funded by Reliance Industries) is an Ahmedabad situated young start-up working into cloud-based ERP products. We design and develop ERP & point of sale (POS) platforms for manufacturing and retail industries in India and internationally.
Introduction to Role:
As an ERP Implementation Associate, you will support customers as they transition from sales prospects to active users of your products. You will be focusing on customer loyalty and building close long-term client relationships, and often stay with the same customers as long as they continue to work with your business.
What will you do:
- The ERP Implementation specialist will serve as the main point of contact for clients when our software and services are being Implemented or Deployed.
- Basic Job role includes recognizing the customer needs, to configure the software and implementing the product on time by providing user training.
- Become a trusted advisor for assigned customers on the implementation team.
- Provide detailed feedback and reviews for implementation handoff to the Customer Success Team.
- Enter setup information to configure the demo and production settings.
- Update and maintain customer cloud supported products environments as needed
- Assisting the client with system testing prior going live.
- Reviewing the proposed solution and to ensure that the project is in alignment with company's needs.
- To offer product solutions to customer pain points, and find opportunities to expand business.
- Must check in with customers regularly to develop an open line of communication, so concerns can be promptly heard and addressed.
What you will bring:
- Good to have experience as a Product/Software Demonstrator or Product Implementer.
- The capacity to work individually and to think out of the box.
- Client Relationship Management skills (Patience, Active Listening, Solution Centric Approach)
- Excellent communication skills.
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