Customer Success Manager - CRM Suite
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Reach the decision-maker — $5About the role
Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead. At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors. Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities. The Role Veeva is looking for a Customer Success Manager (CSM) to join our team in Japan, focused on ensuring the success of our customers utilizing Vault CRM suite products. We're seeking proactive individuals with deep life sciences expertise who are eager to help customers maximize the value of their Veeva solutions. As a key member of our CSM team, you'll work closely with customers, acting as a trusted advisor for their CRM related initiatives. In this role, you'll be responsible for fostering strong customer relationships, understanding their success criteria, and guiding them in adopting best practices to achieve their business goals with the CRM suite. You'll proactively identify opportunities for improvement, drive solution adoption, and ensure our customers gain maximum value from their investment. Additionally, you'll proactively track necessary feature enhancements related to Japanese commercial and medical requirements and collaborate with the Product Management team to gather product feedback from customers. This is a full-time permanent role based in our Japan office. This is a highly customer-facing position, and while your primary work location will be the Japan office, you should be able to travel to customer sites as needed within Japan.
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