Product Expert - Health Data

About the role

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead. At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors. As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment. Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities. The Role As a Product Expert for Veeva Compass, you will be the primary relationship owner and support champion for a group of Compass Patient, Prescriber, and National customers. Sitting in this post-sales support role, you will be responsible for customer onboarding and training on the Compass UI, data ingest, data and core deliverables, fielding customer inquiries and data investigations, new release announcements and education, and ongoing customer value creation using the suite Compass products to maximize customer success. Additionally, you will bring the voice of the customer to influence the Compass product roadmap. Product Experts are a lead voice in our online communities, customer meetings, in-person events, and are responsible for creating resources for both internal and external teams to realize the value of the innovation within our products. This is a great opportunity for someone who is knowledgeable and passionate about data to support commercialization in life sciences and is excited about working closely with customers to help make them successful.