Job Description
Engineer - Technical Services will be responsible for supporting the remote service teams in implementing Service Excellence for Industrial Products application. Also provide analytical, technical support and assist trials at Customer sites.
Essential Functions:
1. Application Support
- Provide technical support to the remote Service team in implementing Service Excellence for Industrial Product applications at key customer sites. Drive execution & troubleshooting to solve the toughest technical problems.
- Conduct technical training for the service team; attend/support customer meetings or seminars and present technical information.
- Drive and support commercial deployment/launches of new products or technologies.
2. Analytical Support
- Provide data analysis to the Service team and failure analysis
- Technical report preparation, coordination with analytical laboratory & result interpretation
- Support & drive value delivery projects at application level
- Support the remote service teams with data processing aided by specialized digital tools
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