We are hiring a self-driven, AI-savvy operator to help build the company’s go-to-market engine and customer experience from the ground up. This is a broad, hands-on founding role for someone who can move fluidly across marketing, customer success, operations, and special projects.
This person will help us generate demand, support prospects and customers, improve onboarding and retention, build scalable workflows using AI, and lead high-priority projects that are critical to company growth. Core requirements are:
- At least three years experience at a top-tier company or at a startup
- Experience in at least one of: growth marketing, customer success, GTM ops, founder’s associate / startup operator, or a similarly broad startup role
- Strong written and spoken English
- Strong interpersonal skills and good customer presence
- AI-native or highly AI-savvy; uses AI tools in day-to-day work and can explain how
- Comfortable switching between strategy and execution
- Highly organized and reliable
- Good judgment in ambiguous situations
- Strong follow-through
- Excited by early-stage startup environments
This role is a fit if...
- You like variety, ownership, and fast learning
- You are energized by helping both customers and the business grow
- You can write clearly, think commercially, and execute quickly
- You do not need heavy structure to do great work
This role is not a fit if...
- You want a narrowly defined specialist role
- You dislike customer interaction
- You rely on clear structure and detailed direction
- You are not comfortable working independently and solving open-ended problems
- You are not excited about using AI as part of your daily workflow
This role exists to drive four outcomes:
- Generate and nurture qualified sales pipeline
- Build AI-enabled GTM and customer workflows that that help scale the company
- Deliver an excellent customer experience from first touch through onboarding and ongoing success
- Lead special projects that materially improve growth, execution, and customer outcomes
Responsibilities
Growth / marketing: run and improve outbound, inbound, content, and lifecycle marketing initiatives, including
- Create and deploy marketing assets, customer-facing copy, sales enablement materials, case studies, and follow-up sequences
- Help test positioning, messaging, channels, and growth experiments
- Track campaign performance and turn insights into next actions
- Support founder-led sales and GTM execution
Customer success: own or support sales onboarding, training, follow-up, and day-to-day customer communication, including
- Ensure customers are progressing, getting value, and staying engaged
- Identify and develop systemic improvements from customer pain points, objections, and product feedback
- Help improve retention, expansion, and customer satisfaction
- Create scalable customer playbooks, templates, processes, and automations AI-enabled operations: spearhead the deployment of AI tools to drive workflow efficiency and scale across Sales & Marketing
Use AI tools aggressively and intelligently to improve company processes
- Build and maintain workflows for prospecting, research, outreach, reporting, onboarding, and support
- Identify repetitive work that should be automated and implement practical solutions
- Help the team develop better habits around AI-assisted execution
Special projects: lead special projects that are important to company growth, customer success, or internal effectiveness
General founding-team contribution
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Work directly with the founders on high-priority opportunities
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Operate with urgency, judgment, and ownership
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Help shape the company’s early culture, systems, and standards
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Experience working with U.S. customers
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Experience in SaaS, recruiting, HR tech, or SMB software
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Experience with CRM, email automation, support tools, analytics, and no-code / workflow tools
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Experience creating customer-facing content or running lightweight growth experiments
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Experience coordinating cross-functional projects
This role offers performance bonus and equity participation contingent on performance.
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